Mia Miller
Colorado Springs,CO
Summary
I am a curious retail professional who loves learning, creating, and figuring out what makes a product or experience work. After several years in luxury retail at The Broadmoor, I have found that I am especially drawn to purchasing, merchandising, and the behind the scenes work that goes into making an exceptional retail experience. I am ready for a new challenge where I can keep learning, grow my skills, and bring a little personality to the work I do.
Overview
5
5
years of professional experience
Work History
Retail Department
The Broadmoor Hotel
Colorado Springs, Colorado
11.2021 - Current
Retail Coordinator
The Broadmoor Hotel
Colorado Springs, Colorado
01.2024 - Current
- Enhanced store presentation through visual merchandising support to attract more customers.
- Monitored inventory levels and kept product available for guest services.
- Participate in vendor meetings with brands including Joseph Ribkoff, Peter Millar, Habitat, PJ Salvage, and Brighton, gaining hands-on experience in production selection, assortment planning, assortment planning, and vendor relationships.
- Managed purchase orders and tracked delivery schedules.
- Conducted department walkthroughs to identify and address issues with cleanliness, stock levels, and merchandising.
- Maintained department organization and cleanliness to enhance customer shopping experience.
- Trained staff on product features and customer service techniques to boost sales effectiveness. on product knowledge and customer service best practices.
- Prepared weekly reports on sales figures, inventory levels, customer feedback and other metrics.
- Collaborated with buyers to evaluate product options and make informed selections with product selection and vendor communication.
- Researched market trends to support buying decisions.
- Updated pricing information in procurement systems regularly.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
Boutique Sales Associate
The Broadmoor Hotel
Colorado Springs, Colorado
11.2021 - 01.2024
- Assisted customers in selecting luxury items and provided exceptional service.
- Maintained knowledge of current fashion trends and product offerings.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Handled customer inquiries and resolved issues with professionalism and care.
- Trained new sales associates on customer service standards and sales techniques.
- Participated in inventory management, including restocking and organizing stockrooms.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Created attractive window displays featuring new products or seasonal promotions.
- Provided product knowledge to customers regarding materials, designs, and colors.
- Assisted in the preparation and execution of store events and promotions.
Education
Associate of General Studies - Hospitality Management
Pikes Peak Community College
Colorado Springs, CO05-2025
Skills
- Visual merchandising
- Inventory management
- Purchase order management
- Vendor negotiation
- Market trend analysis
- Data Works and Agilisys expertise
- Attention to detail
Timeline
Retail Coordinator
The Broadmoor Hotel
01.2024 - Current
Retail Department
The Broadmoor Hotel
11.2021 - Current
Boutique Sales Associate
The Broadmoor Hotel
11.2021 - 01.2024
Associate of General Studies - Hospitality Management
Pikes Peak Community College