Mia Mobley
Crestview,FL
Summary
Dedicated Communications Officer with expertise in emergency response and public safety. Proven ability to assess urgency, provide critical assistance, and maintain composure under pressure.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Communications Officer
Okaloosa County Sheriff's Office
Shalimar, FL
11.2024 - Current
- Responded to emergency calls, assessing urgency and nature of incidents efficiently.
- Operated multi-line phone systems and radio communication tools for swift information relay.
- Maintained accurate call logs and incident reports for effective record-keeping and follow-up.
- Provided clear instructions to callers in crisis situations to ensure safety until help arrived.
- Monitored real-time situations using computer-aided dispatch (CAD) systems for timely decision-making.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Education
High School Diploma -
Crestview High School
Crestview, FLSkills
- Works Well Under Pressure
- Active listening
- Computer skills
- Teamwork and collaboration
- Typing speed
- Stress tolerance
- Information gathering
- Map reading skills
- Computer-aided dispatching
- Public safety awareness
- EMS dispatch
- Emergency medical instruction
- Basic life support
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- First Aid/CPR Certified
- NCIC/FCIC Certified
- EFD - Emergency Fire Dispatch
- RapidSOS
Timeline
Communications Officer
Okaloosa County Sheriff's Office
11.2024 - Current
High School Diploma -
Crestview High School