Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Positive and nurturing, with a deep understanding of child development and educational principles, combined with strong communication skills, focused on fostering a supportive and enriching environment that promotes student growth and confidence.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
01.2021 - 05.2023
Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Supported team members during peak periods by sharing workload and providing guidance when needed.
Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
School Counselor Intern
Southern University Laboratory School
01.2025 - 02.2025
Assisted students in setting realistic goals for academic achievement and personal growth, providing guidance and encouragement along the way.
Developed a positive rapport with students, making them feel comfortable asking questions or seeking help.
Prepared reports and maintained administrative records.
Evaluated student progress through regular assessment tools, using results to guide future interventions and counseling strategies.
Education
High School Diploma -
Thibodaux High School
Thibodaux, LA
05-2023
Bachelor of Science - Social Work
Southern University And A&M College
Baton Rouge, LA
05-2027
Skills
Team collaboration
Creative thinking
Active listening
Effective communication
Decision-making
Organization
Collaborative and Team-oriented
Computer and Microsoft office skills
Record keeping
Interests
Getting involved in local advocacy groups to promote positive change in the community
Youth mentor, providing guidance and support to empower the next generation of leaders
Volunteer Work
Reading
Exploring famous landmarks, historical sites, and cultural attractions in a new destination