Summary
Overview
Work History
Education
Skills
weight lifting
Additional Information
Languages
Timeline
Generic

Mia Nava

Redwood City,California

Summary

Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Performing hospitality regularly and going above and beyond for a guest.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
05.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiping down counters and tables to prevent the spread of germs.
  • Promoted additional items with beverages, increasing store sales.
  • Restocking on cups and lids and other utensils.
  • Recommended products based on a solid understanding of individual customer needs and preferences.

Specialist

Chick-fil-A
02.2022 - 03.2023
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

Sequoia High School
Redwood City, CA
10.2024

Skills

  • Excellent Memory
  • Blending Methods
  • Retail Management
  • Prepare Products
  • Customer Relations
  • Customer Service and Assistance
  • Standardized Recipes
  • Credit Card Transactions
  • Utensils and Equipment
  • Spanish Fluency
  • Safe Food Handling Practices
  • Team Player

weight lifting

For almost 2 years now I have constantly gone to the gym for about 3-5 days out of the week working on my personal improvement and strength. It has drastically changed my life and way of living. It is a big part of my life, and not only has it affected my health in a positive way but has also affected me as a person to understand motivation and constancy. 

Additional Information

Currently up until 10/25/23, I am a part of Sequoia's High School Girls Flag Football team. I can only work weekends until then due to practices and games. Once the season is over I will be open to working 4+ days out of the week.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Barista

Starbucks
05.2023 - Current

Specialist

Chick-fil-A
02.2022 - 03.2023

Sequoia High School

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Mia Nava