Mia Orlando
Hamilton
Summary
Motivated and goal-oriented professional with strong communication, problem-solving, and leadership skills. Known for adaptability, attention to detail, and the ability to remain calm and effective in fast-paced settings. Passionate about continuous growth, contributing to a positive workplace culture, and supporting others through teamwork, empathy, and dedication. Seeking an opportunity to advance in a role that allows me to make a meaningful impact while expanding my skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Ace Hardware
Nine Mile Falls
04.2025 - 12.2025
- Provide knowledgeable, customer-focused service across all departments, including paint, plumbing, electrical, tools, hardware, lawn & garden, and seasonal.
- Operate POS system to handle transactions, returns, and special orders with efficiency and accuracy.
- Perform hands-on services such as custom paint mixing, key cutting, and assisting with project guidance to ensure customer satisfaction.
- Maintain, stock, and merchandise inventory in hardware sections such as Hillman (nuts, bolts, screws, nails, and fasteners), ensuring accuracy and availability.
- Build strong customer relationships through active listening, problem-solving, and tailored recommendations.
- Recognized as a versatile team member, fully cross-trained and relied upon to step into multiple roles as needed.
- Assisted customers in selecting tools and hardware for home improvement projects.
- Maintained product displays to ensure a visually appealing shopping environment.
- Handled customer inquiries and resolved issues with professionalism and care.
- Participated in training sessions to learn about new products and sales techniques.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
High school diploma - General Studies
James Taylor High School
Belfair, WA, USASkills
- Detail Orientation
- Charting and Reporting
- Retail Customer Service
- Technical Proficiency
- POS
- Windows
- Computer Skills
- Customer inquiry handling
- Communication Skills
- Time Management
- Sales Productivity software
- Phone Etiquette
- Customer service
- Sales analysis
- Customer relationship management
- Team collaboration
- Employee training
- Sales development
Certification
Food Handler Certification
Languages
English, Native
Timeline
Sales Associate
Ace Hardware
04.2025 - 12.2025
High school diploma - General Studies
James Taylor High School