Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mia Orlando

Hamilton

Summary

Motivated and goal-oriented professional with strong communication, problem-solving, and leadership skills. Known for adaptability, attention to detail, and the ability to remain calm and effective in fast-paced settings. Passionate about continuous growth, contributing to a positive workplace culture, and supporting others through teamwork, empathy, and dedication. Seeking an opportunity to advance in a role that allows me to make a meaningful impact while expanding my skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Associate

Ace Hardware
Nine Mile Falls
04.2025 - 12.2025
  • Provide knowledgeable, customer-focused service across all departments, including paint, plumbing, electrical, tools, hardware, lawn & garden, and seasonal.
  • Operate POS system to handle transactions, returns, and special orders with efficiency and accuracy.
  • Perform hands-on services such as custom paint mixing, key cutting, and assisting with project guidance to ensure customer satisfaction.
  • Maintain, stock, and merchandise inventory in hardware sections such as Hillman (nuts, bolts, screws, nails, and fasteners), ensuring accuracy and availability.
  • Build strong customer relationships through active listening, problem-solving, and tailored recommendations.
  • Recognized as a versatile team member, fully cross-trained and relied upon to step into multiple roles as needed.
  • Assisted customers in selecting tools and hardware for home improvement projects.
  • Maintained product displays to ensure a visually appealing shopping environment.
  • Handled customer inquiries and resolved issues with professionalism and care.
  • Participated in training sessions to learn about new products and sales techniques.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Placed special orders or called other stores to find desired items.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

Education

High school diploma - General Studies

James Taylor High School
Belfair, WA, USA

Skills

  • Detail Orientation
  • Charting and Reporting
  • Retail Customer Service
  • Technical Proficiency
  • POS
  • Windows
  • Computer Skills
  • Customer inquiry handling
  • Communication Skills
  • Time Management
  • Sales Productivity software
  • Phone Etiquette
  • Customer service
  • Sales analysis
  • Customer relationship management
  • Team collaboration
  • Employee training
  • Sales development

Certification

Food Handler Certification

Languages

English, Native

Timeline

Sales Associate

Ace Hardware
04.2025 - 12.2025

High school diploma - General Studies

James Taylor High School
Mia Orlando