Mia Ortega
Elmhurst,Illinois
Summary
Highly skilled multitasker with a strong work ethic and exceptional teamwork, problem-solving, and organizational abilities. Eager to gain experience in marketing and willing to undertake any task to support the team. Known for reliability, dedication, and a proactive, resourceful approach to work.
Overview
2
2
years of professional experience
Work History
Server
Nandos Peri Peri Chicken
09.2023 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Barista
Starbucks
03.2022 - 01.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized over 70 standardized beverage recipes, plus customizations
Education
Bachelor of Arts - Marketing
North Central College
Naperville, IL05.2026
High School Diploma -
York Community High School
Elmhurst, IL05.2023
Skills
- Interpersonal and Social Skills
- Active listening skills
- Creative and Resourceful
- Outstanding communication skills
- Quick Learner
- Analytical Thinking
Languages
Spanish
Professional Working
Timeline
Server
Nandos Peri Peri Chicken
09.2023 - Current
Barista
Starbucks
03.2022 - 01.2023
Bachelor of Arts - Marketing
North Central College
High School Diploma -
York Community High School
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