Mia Parada
Linden,NJ
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Dunkin' Donuts.
Skilled in cash handling and problem-solving, adept at training teams and leading by example to achieve goals.
Demonstrates a positive attitude and strong communication, ensuring high-quality service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Linden
01.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Crew Member
Popeyes Chicken
Bayonne, NJ
02.2019 - 12.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Bayonne High School
Bayonne, NJ06.2022
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Strong verbal and written communication
- Training Assistance
- Team Collaboration and Leadership
- Goal Setting and Tracking
- Shift Paperwork Completion
Timeline
Shift Leader
Dunkin' Donuts
01.2023 - Current
Crew Member
Popeyes Chicken
02.2019 - 12.2021
Bayonne High School