Mia Pendergrass, Au.D.
Colorado Springs,CO
Summary
Professional with strong background in technical support, adept at troubleshooting, problem-solving, and providing exceptional customer service. Focused on team collaboration and achieving optimal results, adaptable to changing needs and consistently dependable.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Audiology Technical Support Agent
Demant
Remote
12.2024 - Current
- Handle incoming calls to Oticon, Pediatric, Bernafon and HearingLife queues for Audiology Technical Support
- Coordinate and oversee new hire onboarding training program
- Collaborate with colleagues in Audiology Technical Support (ATS) and Operations to assist in production audiology tasks and Shell Lab initiative
- Monitor audiology kickout, audiology orders and audiology shell lab inboxes
- Support escalation handling and order tracking to ensure timely resolution as directed by supervisors
- Oversee management of knowledge hub articles for ATS team, including writing, editing, and publishing
- Facilitate communication between ATS and product management to address technical inquiries
- Assist in boosting team morale through participation in sunshine committee. Responsible for ordering and tracking payment for team gifts
Audiology Technical Support Agent
Demant
Remote
07.2022 - 12.2024
- Assisted hearing care providers in resolving technical issues through effective troubleshooting and problem-solving techniques
- Fielded an average of 30+ calls per day
- Assisted in training new agents
- Assisted in production audiology tasks
Adjunct Faculty
A.T Still University Post-Professional Doctor of Audiology Program
Mesa, AZ
02.2019 - Current
- Facilitate Culminating Case Experience course for graduating doctoral students in the Post-Professional Doctor of Audiology Program
- Previously redesigned course structure and content and facilitated two courses per year for Advanced Acoustic Immittance and Auditory Processing Disorders
- Participated with Curriculum Development board
Clinical Audiologist
McGuire Hearing Center
Kettering, OH
11.2019 - 06.2022
- Provided diagnostic assessments and hearing aid fittings for adult and geriatric patients
Clinical Audiologist
Shannon Clinic
San Angelo, TX
08.2016 - 08.2019
- Provided diagnostic assessments and hearing aid fittings for pediatric, adult and geriatric patients
- Implemented program for comprehensive newborn hearing assessments
- Collaborated with local pediatricians to build pediatric hearing aid program
- Performed vestibular assessments
Clinical Audiologist
Eastern Virginia Medical School/Children’s Hospital of the King’s Daughters
Norfolk, VA
10.2014 - 07.2016
- Provided diagnostic assessments and hearing aid fittings for pediatric patients
Education
Doctorate - Audiology
A.T Still University
Mesa, AZ08.2014
Bachelor of Arts - Biology
University of Delaware
Newark, DE05.2010
Certification
Ohio Audiology License (Obtained 2019)
ABA Pediatric Audiology Specialty Certification (Awarded 2016)
ASHA Certificate of Clinical Competence (Awarded 2014)
Oticon Star Award Recipient (April 2024; October 2025)
Timeline
Senior Audiology Technical Support Agent
Demant
12.2024 - Current
Audiology Technical Support Agent
Demant
07.2022 - 12.2024
Clinical Audiologist
McGuire Hearing Center
11.2019 - 06.2022
Adjunct Faculty
A.T Still University Post-Professional Doctor of Audiology Program
02.2019 - Current
Clinical Audiologist
Shannon Clinic
08.2016 - 08.2019
Clinical Audiologist
Eastern Virginia Medical School/Children’s Hospital of the King’s Daughters
10.2014 - 07.2016
Doctorate - Audiology
A.T Still University
Bachelor of Arts - Biology
University of Delaware