Mia Penniston
Richardson,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server
Fireside Pies
11.2016 - 10.2023
- Served food and beverages promptly with while anticipating customer needs.
- Worked with POS system (Aloha) to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Exercised thorough menu knowledge to suggest appropriate options, including food allergy concerns.
Resources Assistant
Nemko USA, Inc.
10.2000 - 10.2013
- Scheduling of lab/engineering services
- Constant tracking of status for all lab jobs, providing weekly progress reports
- Work with engineers to drive completion of jobs within expected delivery date
- Oversight of customer financial documents (purchase orders, deposits, signed contracts)
- Management of customers in Oracle (web-based computer program)
- Monthly revenue forecasting
- Invoicing
Education
High School Diploma -
Denton High School
Denton, TX05.1995
Skills
- Guest Engagement
- Attention to detail
- Sense of urgency and time management
- Menu Memorization
- Wine Service
- Service Prioritization
- Order Accuracy
- Beverage Preparation
- Order Management
Certification
TABC and Texas Food Handler Certified
Timeline
Server
Fireside Pies
11.2016 - 10.2023
Resources Assistant
Nemko USA, Inc.
10.2000 - 10.2013
High School Diploma -
Denton High School
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