Mia Peterson
Ames,IA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful professional setting.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor & Trainer
Comfort Inn & Suites
Ames, Iowa
2024.08 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Updated information on promotional offers and packages regularly, maximizing revenue opportunities through upselling techniques.
- Conducted regular inventory checks for essential supplies, preventing shortages during peak times.
- Utilized property management software proficiently to manage reservations, billing, and reporting accurately and efficiently.
- Trained new employees on front desk procedures, improving the overall efficiency of the team.
- Complied with all safety regulations and company policies consistently to maintain a secure environment for guests and staff alike.
- Worked closely with management to identify areas for improvement in front desk operations.
Lead Front Desk Agent
Courtyard By Marriott
Ames, IA
01.2023 - 08.2024
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins, and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Have handled more than 100 check-ins and guests alone on a single night.
Industrial/Organizational Psychology Practicum
Dr. Kathy Hanisch, Iowa State University
05.2024 - 08.2024
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Helped in the start of an HR program at current job, creating performance evaluations, skills tests, job ads, recruitment, interviews, and employee rewards programs.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Met with manager weekly to determine which projects were highest priority, and got them done in an efficient manner.
Student Assistant Manager
ISU Dining
01.2022 - 12.2022
- Enhanced team productivity by delegating tasks and setting clear expectations for student assistants.
- Streamlined processes for improved efficiency, implementing new organizational systems to better manage resources.
- Developed training programs for new student assistants, ensuring quick integration into the team and increased overall performance.
- Collaborated with faculty members to identify areas of improvement within the department, implementing changes where necessary.
- Oversaw inventory management, ensuring all supplies were stocked and available as needed.
Education
Bachelor of Arts - Industrial/Organizational Psychology
Iowa State University
Ames, IA05.2025
High School Diploma -
Neuqua Valley High School
Naperville, IL05.2021
Skills
- Automated Telephone Systems
- Team Oversight
- Effective Planning
- Hospitality Services
- Report Generation
- Administrative Skills
- Oral and Written Communications
Timeline
Front Desk Supervisor & Trainer
Comfort Inn & Suites
2024.08 - Current
Industrial/Organizational Psychology Practicum
Dr. Kathy Hanisch, Iowa State University
05.2024 - 08.2024
Lead Front Desk Agent
Courtyard By Marriott
01.2023 - 08.2024
Student Assistant Manager
ISU Dining
01.2022 - 12.2022
Bachelor of Arts - Industrial/Organizational Psychology
Iowa State University
High School Diploma -
Neuqua Valley High School
Computer Proficiency
Have multiple experiences with technology & Microsoft 360 programs, as well as typing proficiency.
Projects
Hoyt House Board Spirit Chair
- Went to meetings and talks with others in House Board.
- Plans decorations and party events.
- If any celebrations happen, I planned and communicated with board to share ideas and collaborate.
SWE Cabinet - Iowa State University
- Engaged to other women in order to learn about engineering.
- Talking to employers and meeting in order to discuss career opportunities.
- Went to meetings and events hosted by SWE.
Erau Gaetz UAL - Student Chair
- Participated in a project (outreach program) in which we try to get younger kids in school interested in services.
- My position entailed giving input from a high school graduates perspective.
- Mostly was towards how to engage kids and what they would enjoy.
Activities
Currently involved in:
- Society of Women Engineers - Freshman Special Events Representative
- SWE General Member
- Future Leaders in Engineering Member
- Spirit Chair for Hoyt House
- D&D Club Member
- Volleyball with friends
- ERAU Gaetz Project for UAL
Past jobs and experiences:
- Worked for Michaels Crafts for a conjoined amount of 1 year - 2 time periods
- Played volleyball in high school
- Was in band, student council, and yearbook
Projects
Hoyt House Board Spirit Chair
- Went to meetings and talks with others in House Board.
- Plans decorations and party events.
- If any celebrations happen, I planned and communicated with board to share ideas and collaborate.
SWE Cabinet - Iowa State University
- Engaged to other women in order to learn about engineering.
- Talking to employers and meeting in order to discuss career opportunities.
- Went to meetings and events hosted by SWE.
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