Mia Pulcino
Valhalla,NY
Summary
Dynamic and empathetic professional with a proven track record in customer service and strong multitasking, honed at The Urban Hamlet. Excelled in creating positive experiences, ensuring customer satisfaction, and fostering team motivation. Demonstrated expertise in food preparation and problem-solving, achieving consistent customer satisfaction rates.
Overview
4
4
years of professional experience
Work History
Babysitter
Family Friends And Neighbors
08.2024 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Waitress Trainer
The Urban Hamlet
05.2022 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
Restaurant Hostess
The Urban Hamlet
05.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Coffee Shop Worker
Tazza Cafe
02.2024 - 09.2024
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
- Demonstrated strong knowledge of all menu items, effectively answering customer inquiries and offering customized recommendations based on individual preferences.
Camp Counselor
Scarsdale Day Camp
06.2021 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Education
Bachelor of Arts - Biological Psychology
Pace University
New York, NY05-2026
High School Diploma -
Valhalla High School
Valhalla, NY05-2022
Skills
- Patience and empathy
- Team motivation
- Customer service
- Food preparation
- Strong multitasking
- Problem-solving
- Time management
Languages
Italian
Limited Working
Timeline
Babysitter
Family Friends And Neighbors
08.2024 - Current
Coffee Shop Worker
Tazza Cafe
02.2024 - 09.2024
Waitress Trainer
The Urban Hamlet
05.2022 - Current
Restaurant Hostess
The Urban Hamlet
05.2022 - Current
Camp Counselor
Scarsdale Day Camp
06.2021 - 08.2021
Bachelor of Arts - Biological Psychology
Pace University
High School Diploma -
Valhalla High School
Similar Profiles
Naomi BemnetNaomi Bemnet
Pet Sitter at Family, Family-Friends, Friends, NeighborsPet Sitter at Family, Family-Friends, Friends, Neighbors
Isabelle SaterIsabelle Sater
Babysitter at Family And Family Friends, And NeighborsBabysitter at Family And Family Friends, And Neighbors
Angelena KenyonAngelena Kenyon
Babysitter at Family Friends And NeighborsBabysitter at Family Friends And Neighbors
Emmett SheehanEmmett Sheehan
Babysitter at Family Friends And NeighborsBabysitter at Family Friends And Neighbors
Vincent TedescoVincent Tedesco
Lifeguard at Westchester County Parks DepartmentLifeguard at Westchester County Parks Department