Mia Quiles
New York,NY
Summary
Luxury Customer Service professional with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
6
6
years of professional experience
Work History
Floor Lead
Fleur du Mal
New York, NY
01.2022 - 01.2025
- Created a positive environment for customers by providing exceptional service at all times.
- Assisted customers in finding products and providing information regarding product availability.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
- Communicated effectively with other departments to coordinate activities, resolve issues, and ensure smooth workflow.
Sales Associate
Maison Close
New York, NY
03.2019 - 03.2020
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color, or style.
- Assisted customers with product selection, sizing, and styling.
- Maintained cleanliness of store environment, including floors, windows, and displays.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
Education
Bachelor of Arts - Illustration
Fernando Estevez Art & Design School
Santa Cruz De Tenerife, Spain06-2011
Skills
- Customer service
- Written and oral communication skills
- CRM software proficiency
- Client account management
- Customer engagement
- Organization skills
- Consistently achieving weekly and monthly KPIs
- Multitasking
Languages
Spanish
Native/ Bilingual
Timeline
Floor Lead
Fleur du Mal
01.2022 - 01.2025
Sales Associate
Maison Close
03.2019 - 03.2020
Bachelor of Arts - Illustration
Fernando Estevez Art & Design School
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