Nikki Oconnor
Reno
Summary
Professional leader with strong background in team management and operational efficiency. Known for reliable performance and adaptability, ensuring smooth operations and meeting company standards. Skilled in team collaboration and problem-solving with focus on achieving results.
Overview
8
8
years of professional experience
Work History
Floor Lead
Lush Fresh Handmade Cosmetics
04.2023 - Current
- Coached and developed team members sales skills
- Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
- Performed opening and closing duties including money handling and securing store
- tracked sales data through KPIs in order to meet sales goals
Operations Manager
Forever 21
01.2019 - 09.2022
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Made weekly schedules focusing on sales and payroll to ensure proper coverage.
- Assisted the store manager in leading a team of 20+
- performed opening and closing duties, delegating tasks and organizing team members for the day in both sales floor and stock operations.
- performed visual merchandising duties.
Team Lead
Forever 21
01.2017 - 01.2018
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Performed opening and closing duties.
Education
High School Diploma -
Las Vegas High School
Las Vegas05-2017
Skills
- Workplace safety
- Store operations
- Employee training
- Staff scheduling
- Customer service
- Reliable and responsible
- Adaptability and flexibility
- Strong communication and interpersonal skills
- Positive customer engagement
- Team leadership
- Cash handling
Timeline
Floor Lead
Lush Fresh Handmade Cosmetics
04.2023 - Current
Operations Manager
Forever 21
01.2019 - 09.2022
Team Lead
Forever 21
01.2017 - 01.2018
High School Diploma -
Las Vegas High School
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