Mia Quintana
Chicago,IL
Summary
Proven Operations Coordinator with a track record of leading projects to successful completion at Northwestern Medicine, demonstrating exceptional project management and interpersonal skills. Enhanced operational efficiency by implementing streamlined processes, significantly boosting productivity. Excelled in fostering strong vendor relationships and effectively allocating personnel resources, ensuring projects met stringent quality and budgetary guidelines.
Overview
16
16
years of professional experience
Work History
Operations Coordinator
Northwestern Medicine
10.2023 - 07.2024
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with reps, vendors, maintaining open lines of communication to promote support of our tech, devices.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Clinical research oversight for our ophthalmology team
- Set timeline and procedures for certification and submission of various research studies
- Quality Control of research images and devices
- Certified devices and kept up with PMs and any additional requirements per study needs
Ophthalmic Photographer
Northwestern Medicine
05.2015 - 07.2021
- Continually improved ophthalmic imaging skills through participation in professional development events and industry conferences.
- Contributed to clinical research studies by producing high-resolution images for data analysis and publication purposes.
- Worked along side the research team in submitting research images and provided support with any deviation from protocol
- Provided research related patient education.
- Partnered with physicians and research coordinators for research qualifications were met.
- Conducted comprehensive equipment maintenance checks, ensuring optimal performance and minimizing downtime.
- Enhanced patient experience by providing high-quality ophthalmic images for accurate diagnosis and treatment.
- Educated patients on ophthalmic imaging procedures, alleviating concerns and facilitating informed consent processes.
Scribe EMR Lead
Kraff Eye Institute
08.2008 - 05.2015
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Implementation of electronic medical record for the entire clinic. Lead super user for med flow electronic records.
Education
Associate Of Applied Science - Ophthalmic Laboratory Technology
Triton College
River Grove, ILSkills
- Process Implementation
- Supply Ordering
- Training Management
- Logistics Coordination
- Payroll Administration
- Conflict Mediation
- Personnel resource allocation
- Operations Management
- Project Management
- Quality Assurance
- Customer Relations
- Project Planning
- Staff Supervision
- Performance monitoring
- Task Delegation
- Safety oversight
Languages
Spanish
Native or Bilingual
Timeline
Operations Coordinator
Northwestern Medicine
10.2023 - 07.2024
Ophthalmic Photographer
Northwestern Medicine
05.2015 - 07.2021
Scribe EMR Lead
Kraff Eye Institute
08.2008 - 05.2015
Associate Of Applied Science - Ophthalmic Laboratory Technology
Triton College
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