Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

MIA RAMOS

Jacksonville,FL

Summary

Bilingual aviation and customer service professional with over 8 years of experience in airline operations and passenger support. Recognized for delivering exceptional passenger experiences while maintaining safety and professionalism in fast-paced airport environments. Skilled in conflict resolution, multicultural communication, and teamwork. Fluent in English, Spanish, and Portuguese. Committed to safety-first mindset and service excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Baggage Handler

American Baggage Services Contract – GAT Airline Ground Support
Jacksonville
07.2017
  • Coordinated baggage handling operations to ensure timely departures and passenger satisfaction.
  • Assisted passengers with lost or damaged baggage claims professionally.
  • Maintained safe and organized baggage operations under tight schedules.

Customer Service Supervisor

Air Canada & Allegiant Airlines Contracts – GAT Airline Ground Support
Jacksonville
06.2017
  • Provided passenger assistance during delays, cancellations, and irregular operations.
  • Handled ticketing, gate support, and baggage issues with professionalism and empathy.
  • Conducted internal audits to ensure safety and regulatory compliance.
  • Coordinated with flight crews to optimize passenger boarding and departure procedures.

Passenger Service Agent / Baggage Service Office (Storekeeper)

United Airlines Contract – GAT Airline Ground Support
Jacksonville
01.2017 - Current
  • Supported airline operations while assisting passengers, ensuring on-time departures and positive travel experiences.
  • Maintained safety compliance and operational readiness for baggage and supply handling.
  • Resolved passenger concerns regarding baggage and travel logistics professionally and efficiently.
  • Collaborated with airline crews and ramp teams to coordinate smooth boarding and departures.

Education

Florida State College at Jacksonville
Jacksonville, FL

Skills

  • Passenger Service & Hospitality
  • Safety Compliance & Emergency Awareness
  • Conflict Resolution & Customer Care
  • Multicultural Communication
  • Team Collaboration & Fast-Paced Operations
  • Irregular Operations (IROPS)
  • Time Management & Multitasking

Certification

  • Airport Operation Security Awareness
  • SMS (Safety Management System) Fundamentals
  • Ramp Safety Certification
  • Baggage Service Training

LANGUAGES

English – Fluent
Spanish – Fluent
Portuguese – Fluent

Timeline

Baggage Handler

American Baggage Services Contract – GAT Airline Ground Support
07.2017

Customer Service Supervisor

Air Canada & Allegiant Airlines Contracts – GAT Airline Ground Support
06.2017

Passenger Service Agent / Baggage Service Office (Storekeeper)

United Airlines Contract – GAT Airline Ground Support
01.2017 - Current

Florida State College at Jacksonville
MIA RAMOS