Mia Rasmussen
Trumansburg,NY
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
1
1
year of professional experience
Work History
Cashier
Captain Bill's Seneca Lake Cruises
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered phone calls concerning reservations for cruises and payments for cruises.
- Assisted customers in booking, cancelling, rebooking, adding payments, and etc for cruises.
- Informed customers about different cruises and pricing, as well as informing them about local restaurants and other tourist attractions.
Hostess
Seneca Harbor Station
05.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
Bow
Captain Bill's Seneca Lake Cruises
05.2022 - Current
- Prepare and plate all entrees.
- Prepare special meals, gluten free, lactose free, specific allergies, etc.
- Work under fast paced and high-stress conditions.
- Assist the First Officer and servers with tasks.
- Maintain a clean, organized working environment.
- Clean, organize, and restock bow as needed.
Education
High School Diploma -
South Seneca High School
Ovid, NY06.2024
Skills
- Process Transactions
- Transaction Balance Sheets
- Cleaning and Sanitizing
- Work Task Prioritization
- Service Minded
- Social Perception
- Customer Service Excellence
- Cooperative Attitude
- Customer Assistance
- Guest Inquiries
- Conflict Resolution
- Stocking and Replenishing
Timeline
Cashier
Captain Bill's Seneca Lake Cruises
08.2023 - Current
Hostess
Seneca Harbor Station
05.2022 - Current
Bow
Captain Bill's Seneca Lake Cruises
05.2022 - Current
High School Diploma -
South Seneca High School
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