MIA RHOTON
Summary
Encouraging worker and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Waitress
Sweetbay Restaurant & Bar
06.2022 - Current
- Enhanced team performance by training and mentoring new staff, leading to improved server skills and efficiency.
- Increased sales and revenue by implementing personalized upselling strategizing through attentive listening and understanding of each guest's preferences.
- Increased repeat business and customer referrals by delivering exceptional customer service, fostering strong relationships with patrons, and cultivating a loyal customer base.
- Boosted online reservations through strategic enhancement of social media presence, resulting in increased likes, views, and follower engagement.
- Proved successful working within tight deadlines and a fast-paced environment, while remaining calm when dealing with difficulties.
REALTOR
EXIT Landmark Realty
10.2023 - 09.2024
- Conducted comprehensive market research and analysis to provide clients with accurate property evaluations and trends, resulting in informed decision-making and increased client confidence.
- Enhanced client interest by facilitating property showings and ensuring properties were presented in their best light to clients.
- Increased client engagement by leveraging AI tools and maintaining strong relationships with clients, providing regular updates and guidance throughout the buying process to foster trust and satisfaction.
- Wrote contracts to outline sales and purchases of properties as well as listings that highlighted property features to increase sales chances.
Hostess
Sweetbay Restaurant & Bar
08.2021 - 06.2022
- Optimized table turnover and reduces wait time by effectively managing reservations and walk-ins through proactive planning and efficient seating arrangements.
- Ensured timely delivery of menu items to assist servers by demonstrating proficiency in multitasking and prioritizing takes effectivity during peak dining hours.
- Answered customer questions about hours, seating, and menu information and supported co-workers with keeping dining area ready for every guest.
Babysitter
Care.com Inc
04.2019 - 07.2021
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Transported children to and from activities using personal or family vehicle.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Education
Associate of Arts - Business Management
College of Southern Maryland
La Plata, MD12-2025
REALTOR License -
O'Brien Realty Real Estate School
California, MD11.2023
High School Diploma -
Great Mills High-School
Great Mills, MD05-2019
Skills
- Proficient in Microsoft Office
- Proficient in data analysis
- Empowering leadership & mentoring
- Collaborative problem solving
- Customer Service expertise
- Staff Training
- Contract reviews and edits
- Relationship Building
- Client Engagement
Timeline
REALTOR
EXIT Landmark Realty
10.2023 - 09.2024
Waitress
Sweetbay Restaurant & Bar
06.2022 - Current
Hostess
Sweetbay Restaurant & Bar
08.2021 - 06.2022
Babysitter
Care.com Inc
04.2019 - 07.2021
Associate of Arts - Business Management
College of Southern Maryland
REALTOR License -
O'Brien Realty Real Estate School
High School Diploma -
Great Mills High-School
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