Mia Rials
Orlando,Fl
Summary
A hardworking student with multiple experiences with customer service ,slow and fast paced. Fast learner to new requirements and atmospheres.I have strong organizational skills and are able to handle multiple projects simultaneously at a professional level.Also a willingness to take on added responsibilities to meet team goals with a natural upbeat personality.
Overview
6
6
years of professional experience
Work History
Front of House Employee
Juici Patties
Orlando, FL
02.2025 - Current
- Greeted customers warmly and efficiently at the counter.
- Prepared and served a variety of menu option
- Assisted in training new staff on operational procedures and service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Performed opening and closing duties such as counting money, organizing supplies.
- Adhered to all health code regulations when handling food items or beverages.
- Safe Serve class completed
Patient Dining Associate
Nemours Hospital
Lake Nona, Florida
02.2024 - 07.2024
- Delivered exceptional dining services to patients and families at Nemours Hospital.
- Assisted in meal preparation and presentation in accordance with dietary guidelines.
- Collaborated with kitchen staff to ensure timely meal delivery for patients.
- Educated patients on menu options and dietary restrictions for informed choices.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Developed positive relationships with customers through friendly interactions.
- Managed multiple tasks simultaneously while maintaining composure under pressure.
Store Associate
Walmart
Orlando, Fl
07.2023 - 01.2024
- My role as a store associate consisted of cashiering, stocking and a self check out host.
- I was also trained in a few management positions like providing tills, locking doors and starting machinery.
Guest Service Representative
Rapid Staffing
Orlando, Fl
10.2022 - 01.2024
- This was a seasonal position at locations such as the Kia Center and Camping World stadium.
- I worked at sports events and concerts as a ticket taker, directional, and usher.
Guest Service Representative
Daytona International Speedway
Daytona, Fl
02.2023 - 08.2023
- This is a seasonal position that consisted of helping guest with directions, details of events, and any other help needed.
Telemarketer / Customer Service
Dynasty Vacation Club
Orlando, Fl
01.2021 - 01.2023
- Handled inbound and outbound calls in a fast-paced call center environment.
- Provided exceptional customer service by answering inquiries and resolving issues.
- Managed and maintained customer accounts and databases.
- Performed sales calls to promote products and services to potential clients.
Caregiver
Orlando, Fl
01.2020 - 01.2021
- Provided personalized care and support to elderly clients in their homes.
- Assisted with activities of daily living, including bathing, dressing, and medication reminders.
- Managed household duties such as cooking, cleaning, and laundry.
- Engaged clients in meaningful activities and social interactions.
Education
Bachelor of Arts - Political Science
University of Central Florida
Orlando, FL 08.2025 - 10.2025
ASSOCIATE OF ARTS (AA) -
Valencia College
Orlando, FlHIGH SCHOOL DIPLOMA -
Victory Christian Academy
Orlando, FlSkills
- Excellent Communication
- Payment Processing and cash handling
- Efficient Service
- Leadership
- Phone etiquette
- Food allergy awareness
- Up-selling strategies
- Strong work ethic
- Punctuality and reliability
Personal Information
Date of Birth: 03/24/04
Ethnicity
African American/Black
Timeline
Bachelor of Arts - Political Science
University of Central Florida
08.2025 - 10.2025
Front of House Employee
Juici Patties
02.2025 - Current
Patient Dining Associate
Nemours Hospital
02.2024 - 07.2024
Store Associate
Walmart
07.2023 - 01.2024
Guest Service Representative
Daytona International Speedway
02.2023 - 08.2023
Guest Service Representative
Rapid Staffing
10.2022 - 01.2024
Telemarketer / Customer Service
Dynasty Vacation Club
01.2021 - 01.2023
Caregiver
01.2020 - 01.2021
ASSOCIATE OF ARTS (AA) -
Valencia College
HIGH SCHOOL DIPLOMA -
Victory Christian Academy