Mia Santana

This job was an Internship.

• Developed relationships with clients for increased loyalty and repeat business.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Exceeded monthly targets by diligently following up on leads and closing deals promptly.
• Coached new hires on sales techniques, contributing to their development as successful team members.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
• Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
• Adopted soccer strategies and tactics to maximize team potential.
• Maintained player safety through careful practice and game supervision.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

• Planned and implemented fundraising events.
• Raised significant funds by developing and executing effective fundraising campaigns.
• Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
• Developed impactful fundraising strategies to maximize donations and meet fundraising goals.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Maintained productive, efficient approach to all tasks.
• Developed strong cooperative relationships with coworkers and managers.
• Worked different stations to provide optimal coverage and meet production goals.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Assisted with inventory counts and stocking of merchandise.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.