Joy Meyers
Tioga,PA
Summary
Experienced in customer service, driven to ensure customer satisfaction and contribute to the success of the company. Proven track record of managing high volumes of inbound calls, excelling at building and maintaining strong relationships with customers. Proficient in CRM systems, exceptional active listening and multitasking skills enable efficient and personalized support.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Health Insurance Representative
Xerox: Blue Cross Blue Shield of Tennessee RALEIGH
- Streamlined operational efficiencies by researching problems and delivering speedy issues resolution
- Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider
- Monitored clients' insurance coverages to ensure changing needs were met
- Explained coverage options to potential policyholders, answering questions or concerns
- Offered patients information and assistance navigating insurance coverage
Customer Service Specialist
Lord & Taylor LLC
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Uphold strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Assessed customer needs and upsold products and services to maximize sales
- Exceeded company productivity standards on consistent basis
Office Assistant
NESCO Resource
10.2022
- Scanned files into home office system for project to backup files to digital system
Unarmed Security Guard
Clearview Asset Protection, LLC
09.2024 - Current
- Secured access, documented daily activity, logged traffic and traffic control, supply maintenance
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
Office Administrator
Oakland borough police department
08.2024 - 09.2024
- Answered incoming calls, account receivable, customer service, general office duties, reports
Data Entry Clerk
New York Easy Pass
06.2024 - 07.2024
- Entered license plate numbers for billing for tolls
Customer Service Representative
Navient
08.2023 - 01.2024
- Receive incoming and make outgoing call
- Consumers to assist with applications for the Affordable Connectivity Program, data entry, resolve issues, troubleshooting
Licensed Insurance Agent
State Farm
01.2023 - 05.2023
- Customer service, reconciled daily deposits, resolved customer's problems, quoted new auto quotes and wrote auto insurance policies
Licensed Insurance Agent
Deb Harer-State Farm
06.2022 - 09.2022
- General office duties, processed policy payments, customer service, provided quotes for auto and home policy coverage
In Home Caregiver
03.2016 - 02.2022
- Provided home health care for family member until they passed away
- Ran errands, managed bills, managed home in all aspects
Customer Service Specialist
Delta Galil USA
09.2015 - 03.2016
- Documented conversations with customers to track requests, problems and solutions
- Uphold strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Assessed customer needs and upsold products and services to maximize sales
Appeals Specialist
Maximus Federal Services
12.2014 - 05.2015
- Examined claims, records and procedures to grant approval of coverage
- Collaborated with fellow team members to manage large volume of claims
- Complied with confidentiality regulations in handling customer information
Customer Service Specialist
Penn Warranty
02.2014 - 10.2014
- Uphold strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Reviewed customer account information to determine current issues and potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
Travel Agent
Travelocity.com
11.2010 - 12.2011
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required
- Handled travel arrangements for groups, couples, executives and special needs clients
- Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations
- Asked open-ended questions to best understand client needs and determine best travel offerings
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development
- Achieved top satisfaction, retention and referral rankings on consistent basis
Education
Associate of Science - Accounting
Commonwealth College
Hampton, VAHigh School Diploma -
Fairhaven High School
Fairhaven, MASkills
- Credit Card Transaction Management
- Effective Multitasking
- Data Report Creation
- Composed Under Pressure
- Report Development
- Conflict Resolution Skills
- Clear Verbal Communication
- Handling Challenging Customers
- Polite Customer Service
- Order Processing Expertise
- Cultivating Customer Trust
- Optimistic Attitude
- Call Record Management
- Data Entry Accuracy
- Customer Service Resolution
- Detail-Oriented Efficiency
- Customer Support Operations
- Customer Needs Analysis
- Issue Resolution
- Product Upselling Expertise
- SOX Compliance
- Insurance Sales Expertise
- Customer Relationship Management Software
- Client Support
- Data Analysis Skills
- Professional Conduct
- Effective Communication
- Optimistic Outlook
- Security Management
- Professionalism and ethics
- Good communication skills
- Positive attitude
- Facility security
Certification
Property & Casualty License
Timeline
Unarmed Security Guard
Clearview Asset Protection, LLC
09.2024 - Current
Office Administrator
Oakland borough police department
08.2024 - 09.2024
Data Entry Clerk
New York Easy Pass
06.2024 - 07.2024
Customer Service Representative
Navient
08.2023 - 01.2024
Licensed Insurance Agent
State Farm
01.2023 - 05.2023
Office Assistant
NESCO Resource
10.2022
Licensed Insurance Agent
Deb Harer-State Farm
06.2022 - 09.2022
In Home Caregiver
03.2016 - 02.2022
Customer Service Specialist
Delta Galil USA
09.2015 - 03.2016
Appeals Specialist
Maximus Federal Services
12.2014 - 05.2015
Customer Service Specialist
Penn Warranty
02.2014 - 10.2014
Travel Agent
Travelocity.com
11.2010 - 12.2011
High School Diploma -
Fairhaven High School
Property & Casualty License
Health Insurance Representative
Xerox: Blue Cross Blue Shield of Tennessee RALEIGH
Customer Service Specialist
Lord & Taylor LLC
Associate of Science - Accounting
Commonwealth College
Similar Profiles
Crystal BrownCrystal Brown
Business System Analyst at Blue Cross Blue Cross Blue Shield of Tennessee (Facets Billing)Business System Analyst at Blue Cross Blue Cross Blue Shield of Tennessee (Facets Billing)
Nikki PolkNikki Polk
Quality Incentive Consultant at Blue Cross Blue Shield of TennesseeQuality Incentive Consultant at Blue Cross Blue Shield of Tennessee
Erika DavisErika Davis
Subrogation Analyst at Blue Cross And Blue Shield Of TennesseeSubrogation Analyst at Blue Cross And Blue Shield Of Tennessee