Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
CustomerServiceRepresentative

ANGELA RENEE GARZA

San Juan,USA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Work History

Customer Service Representative

TTEC
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Representative

Asurion Insurance Services
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Customer Service Representative

Ticketmaster
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Education

High School Diploma -

Psja Early College High School
San Juan, TX

Skills

  • Proficient in Microsoft PowerPoint
  • Effective listening skills
  • Effective troubleshooting skills
  • Proficient in managing disputes
  • Service excellence
  • Credit card transaction management
  • Technical documentation
  • IT technical support
  • Efficient data entry
  • Timely issue resolution

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Resolved product issue through consumer testing.

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Customer Service Representative

TTEC

Customer Service Representative

Asurion Insurance Services

Customer Service Representative

Ticketmaster

High School Diploma -

Psja Early College High School

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ANGELA RENEE GARZA