Michelle Wright
Newton,TX
Summary
Customer service professional dedicated to maintaining high levels of customer satisfaction and driving company success. Proven track record of building and sustaining positive relationships with diverse customer bases. Skilled in utilizing CRM systems to efficiently manage interactions while demonstrating exceptional active listening and multitasking abilities. Committed to delivering seamless support that enhances the overall customer experience.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Home Solutions
Delaware
07.2022 - Current
- Managed incoming calls and emails to deliver exceptional frontline customer support.
- Enhanced customer satisfaction by effectively resolving issues through expert and approachable service.
- Maintained composure and professionalism during high-pressure situations, effectively resolving conflicts.
- Exhibited exceptional communication skills to effectively resolve product and consumer complaints.
- Fostered strong connections with customers to enhance loyalty and retention.
- Guided customers through product selection and resolved issues to ensure satisfaction.
Phone Interviewer
Shiftsmart
Texas
05.2020 - 07.2022
- Utilized computers and designated forms to compile, record, and code data from interviews and surveys.
- Evaluated interview data for completeness and accuracy to ensure reliable insights.
- Clarified survey objectives and procedures to interviewees, enhancing understanding of survey questions.
- Engaged in daily meetings with supervisor to present completed assignments and review progress.
- Guided individuals through application and questionnaire completion processes.
Early Head Start Teacher
Head Start
Texas
02.2008 - 02.2020
- Cultivated positive, trusting relationships with children through individualized engagement.
- Engaged children through storytelling and provided hands-on instruction in painting, drawing, and crafts to foster creativity.
- Oversaw daily documentation of individual activities, behaviors, meals, and naps.
- Facilitated engaging and enjoyable activities to promote children's physical, emotional, and social well-being.
- Developed and maintained strong connections with students, parents, and teaching staff to foster supportive educational environment.
Education
High School Diploma -
Newton High School
Newton, TX05.1996
Skills
- Credit card transaction management
- Conflict resolution
- Customer loyalty initiatives
- Customer account oversight
- Clear verbal communication
- Effective multitasking
- Progress monitoring and reporting
- Development of social skills
- Team collaboration
- Safety oversight
- Demonstration of activities
Timeline
Customer Service Representative
Home Solutions
07.2022 - Current
Phone Interviewer
Shiftsmart
05.2020 - 07.2022
Early Head Start Teacher
Head Start
02.2008 - 02.2020
High School Diploma -
Newton High School