Summary
Overview
Work History
Education
Skills
Timeline
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Mia Saucedo

Van Nuys,CA

Summary

Motivated and detail-oriented individual with a Google IT Support Professional Certificate from Coursera, offering foundational knowledge in IT troubleshooting, system administration, and networking. A quick learner with a natural passion for technology, eager to apply problem-solving and technical skills in a dynamic IT environment. Strong communicator with a proven ability to adapt and thrive in fast-paced settings. Seeking to leverage my technical skills and enthusiasm for IT to contribute effectively to an IT support internship and further develop my expertise in the field.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

Tilly's
11.2021 - 08.2022
  • Delivered excellent customer service by assisting customers with product inquiries, processing transactions, and troubleshooting product-related issues, contributing to a high level of customer satisfaction and repeat business.
  • Trained new employees on store technology and sales procedures, improving team efficiency and knowledge of in-store systems.
  • Maintained accurate inventory records using retail management software and collaborated with the team to ensure proper stock levels.
  • Assisted in managing store security systems and handled technical issues with the store’s electronic devices (e.g., security tags, inventory scanners).

Education

No Degree - Sociology

Allan Hancock College
Santa Maria, CA
06-2025

Skills

  • IT troubleshooting (hardware and software)
  • Customer support & communication
  • Operating systems (Windows, Linux)
  • Networking fundamentals
  • Cloud computing basics (Google Cloud, AWS)
  • Basic HTML/CSS programming
  • Problem-solving
  • Teamwork and collaboration
  • Friendly and outgoing

Timeline

Retail Sales Associate

Tilly's
11.2021 - 08.2022

No Degree - Sociology

Allan Hancock College

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Mia Saucedo