Mia Shepard
Hillsborough,NC
Summary
Experienced and dedicated retail professional with a proven track record in delivering exceptional customer service and managing transactions with accuracy and efficiency. Skilled at maintaining a clean, organized workspace and contributing to a positive team environment. Highly adaptable to changing demands, with a strong focus on achieving results and enhancing the customer experience. Reliable, efficient, and committed to building lasting customer relationships through attentive service and a positive attitude.
Overview
4
4
years of professional experience
Work History
Cashier/Food Packer
Bojangles' Famous Chicken 'n Biscuits
06.2024 - 05.2025
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Cashier/Crew Member Team Leader
Hardees Fast Food
06.2021 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Education
Dixon Highschool
Jacksonville, NC06-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Cash handling
- Reliability and punctuality
- Professionalism and courtesy
- Conflict resolution
- Product knowledge
Timeline
Cashier/Food Packer
Bojangles' Famous Chicken 'n Biscuits
06.2024 - 05.2025
Cashier/Crew Member Team Leader
Hardees Fast Food
06.2021 - 10.2023
Dixon Highschool
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