Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Mia Sinicropi

Lansing,MI

Summary

Creative and organized Communication major with 5+ years of experience in customer service roles. Passionate about connecting with others through clear communication, creative problem-solving, and strategic planning. Experience in fast-paced environments with strong attention to detail.

Overview

6
6
years of professional experience

Work History

Strategic Support Associate | Talent Acquisition

Jackson National Life
Okemos, MI
03.2026 - Current
  • Assist in sourcing efforts for open job requisitions at Jackson National Life Insurance and PPM America.
  • Work closely with recruiters and the director of talent acquisition to align sourcing efforts
  • Create and manage Microsoft Excel sheets to track candidates for open roles.

Strategic Support Associate | Training Team

Jackson National Life
Okemos, MI
09.2025 - 03.2026
  • Coordinated trainings for 50+ new hires each month.
  • Managed communication between departments to facilitate workflow and training updates.
  • Managed scheduling for training programs and participant attendance.
  • Maintained accurate records of training activities and compliance documentation.
  • Entered data into spreadsheets using Microsoft Excel.

Sales Lead - Keyholder

Pandora
Lansing, USA
04.2024 - 11.2025
  • Lead and support the team to achieve sales goals and other KPIs.
  • Managed inventory levels and organized product displays.
  • Trained new staff on sales techniques and store policies.
  • Ensure compliance with audit and loss prevention procedures.

Sales Associate

Pandora
Lansing, USA
09.2023 - 04.2024
  • Assessed customer's needs and offered multiple solutions.
  • Used product knowledge to create a personalized and satisfactory experience for the customers.
  • Utilized storytelling and communication skills to connect with customers.
  • Arranged visual displays to enhance customer experience.

Server

Saddleback BBQ
Lansing, USA
03.2020 - 07.2023
  • Greeted customers upon arrival and anticipated customer needs.
  • Guided customers through the menu, demonstrating food knowledge.
  • Maintained cleanliness and organization of dining area and service stations.
  • Train new employees on procedures and expectations.

Education

Bachelor of Arts - Communications

Michigan State University
East Lansing, MI
2028

Associate of Arts - Transfer Studies

Lansing Community College
Lansing, MI
2026

High School Diploma -

Everett High School
Lansing, MI
2022

New Media -

Wilson Talent Center
Mason, MI
2022

Skills

  • Operations management
  • Scheduling coordination
  • Administrative support
  • Microsoft 365
  • Organization
  • Written and Verbal Communication
  • Leadership
  • Customer service
  • Canva
  • Logistics planning

Affiliations

2026-2027 Social Chair for Michigan State University's RSO, Fantasy Book Club

Timeline

Strategic Support Associate | Talent Acquisition

Jackson National Life
03.2026 - Current

Strategic Support Associate | Training Team

Jackson National Life
09.2025 - 03.2026

Sales Lead - Keyholder

Pandora
04.2024 - 11.2025

Sales Associate

Pandora
09.2023 - 04.2024

Server

Saddleback BBQ
03.2020 - 07.2023

Bachelor of Arts - Communications

Michigan State University

Associate of Arts - Transfer Studies

Lansing Community College

High School Diploma -

Everett High School

New Media -

Wilson Talent Center