Mia Starchia-Epps
GIBSONTON,FL
Summary
Adept at driving customer satisfaction and minimizing fraud, my tenure at Humana showcased my proficiency in claims investigation and assertiveness. My background also includes enhancing therapy outcomes and fostering trust with clients at Early Autism Project, blending hard skills like policy interpretation with soft skills in customer service. Achieved notable improvements in operational efficiency and client relationships.
Overview
10
10
years of professional experience
Work History
Insurance Claims Representative - Remote
Humana
08.2022 - 11.2023
- Improved customer satisfaction by efficiently handling insurance claims and providing timely resolutions.
- Negotiated fair settlements with clients and third parties, maintaining positive client relationships.
- Conducted thorough research on claimants'' backgrounds, validating information to minimize fraudulent activity risks.
- Analyzed financial data related to claims expenses, making recommendations for cost-saving measures where applicable.
Child Care Provider (In-Home)
Self Employed
06.2018 - 07.2022
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Registered Behavioral Therapist (RBT)
Early Autism Project
10.2015 - 03.2018
- Developed strong rapport with clients and families, fostering trust and open communication for optimal therapy outcomes.
- Performed ongoing data collection and analysis to measure the effectiveness of implemented interventions, making necessary adjustments as needed.
- Contributed to a supportive team atmosphere by sharing knowledge, resources, and feedback with fellow therapists.
- Demonstrated professionalism through punctuality, effective time management skills, and reliable attendance at work-related events such as meetings or trainings.
Therapeutic Support Staff (TSS)
Philadelphia Mental Health Center
06.2015 - 08.2015
- Supported clients'' emotional well-being through empathetic listening and tailored coping strategies.
- Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during therapy sessions.
- Improved clients'' daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
- Conducted crisis intervention as needed to ensure the safety and stability of clients in high-risk situations.
Therapeutic Support Staff (TSS)
Greentree School and Services
07.2013 - 06.2015
- Advocated for clients'' needs within the community, connecting them to appropriate resources and support services.
- Enhanced therapy outcomes by implementing evidence-based practices and personalized treatment plans.
- Assisted school staff with implementing targeted interventions within classroom settings for improved academic performance among students receiving therapeutic support.
- Maintained detailed documentation of client sessions, progress notes, and treatment plans for accurate reporting and continuity of care.
Education
Psychology W/ Concentration in Human Services
Walden University
OnlineHuman Services
Chestnut Hill College
Philadelphia, PASkills
- Claims Investigation
- Assertiveness
- Policy Interpretation
- Insurance Claims Review
- Customer Service
- Behavior Reduction Strategies
- Reinforcement Systems
- Verbal Behavior
- Collaboration with Professionals
- Professional boundaries
- Emotional Regulation
- Community Resources
- Client Advocacy
- Patience and Empathy
Timeline
Insurance Claims Representative - Remote
Humana
08.2022 - 11.2023
Child Care Provider (In-Home)
Self Employed
06.2018 - 07.2022
Registered Behavioral Therapist (RBT)
Early Autism Project
10.2015 - 03.2018
Therapeutic Support Staff (TSS)
Philadelphia Mental Health Center
06.2015 - 08.2015
Therapeutic Support Staff (TSS)
Greentree School and Services
07.2013 - 06.2015
Psychology W/ Concentration in Human Services
Walden University
Human Services
Chestnut Hill College
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