Mia Strawn
Broken Bow,OK
Summary
Motivated with an engaging personality and flexible approach. Friendly and strive to have the best communication skills anticipating customer needs to ensure enjoyable experiences. Well organized and open to criticism, keeping an open mind to always strive to learn and become better and gain more skills. Working well with and assisting others as well as responsibility and the drive to always acquire more knowledge are strong suits.
Overview
5
5
years of professional experience
Work History
Bank Teller
FirstBank
08.2022 - Current
- Managed high-volume transactions (approx. 80-150) during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Front of House Manager
Mountain Fork Cantina & Grill
02.2023 - 07.2023
- Worked with back of house employees in order to achieve great communication between teams, ensuring a smooth dining experience for guests.
- Trained new team members and provided a work schedule for current and new employees.
- Responsible for filling in when needed in any position.
- Maintained a positive attitude and team environment.
Waitress
Mountain Fork Brewery
09.2019 - 06.2022
- Handled difficult customers with composure while maintaining excellent service standards, even during busy shifts.
- Managed a high volume of customers during busy hours/shifts all while delivering efficient service.
- Kept a clean and kept dining area to ensure customer satisfaction and cleanliness.
- Strong multitasking capabilities.
- Strong skills in cash handling experience.
- Excellent communication skills with customers as well as greeting them and ensuring comfortability and satisfaction.
Education
No Degree - Occupational Safety
Southeastern Oklahoma State University
Durant, OKHigh School Diploma -
Broken Bow High School
Broken Bow, OK05.2020
Skills
- Professionalism and courtesy
- Money handling and counting
- Deposit and withdrawal management
- Customer relationship development
- Multiple software familiarities
- Data entry efficiency
- Cleanliness
- Problem solving
Timeline
Front of House Manager
Mountain Fork Cantina & Grill
02.2023 - 07.2023
Bank Teller
FirstBank
08.2022 - Current
Waitress
Mountain Fork Brewery
09.2019 - 06.2022
No Degree - Occupational Safety
Southeastern Oklahoma State University
High School Diploma -
Broken Bow High School