MIA TAHRI
Montreal
Summary
Knowledgeable in different aspects of the banking world and customer service representative. I have years of experience working for National Bank of Canada whether it is banking, credit, finance or administrative functions. I work hard and love a challenge that I can rise to. Proven ability to use different platforms and tools required for wealth management . I have demonstrated proficiency and easily adapt to suit clients needs and enhance their satisfaction.
Overview
11
11
years of professional experience
Work History
Wealth management assistant
Financial National Bank
Brossard
03.2024 - Current
- To Advisors — Administrative functions such as Docusign, digidoc, Documentation preparation and organization — Understanding of the different kinds of registered accounts such as, RIF, LIF, RRSP, etc
- Contributions, withdrawals and all monetary transactions requested by the clients or advisors
- Management of recurring transactions, payments, birthdays, etc.
Customer Service Representative
National Bank of Canada
Montreal
05.2020 - 03.2024
- For White Label — Customer service for MasterCard, Bank accounts and finance — All around knowledge of the different products offered at NBC — Problem solving and quick thinking to find the best solutions
Marketing Assistant
Laura Canada Head Office
Laval
08.2017 - 07.2018
- Organize and Maintain Application used by Stores
- Create marketing documents used by the stores for customer service and promotions.
Waitress
Boris Bistro
Montreal
07.2016 - 08.2017
- Handle pressure during the lunch and supper rush
- Preparing the restaurant for maximum efficiency.
Waitress
Birreria Italico
Montreal
07.2016 - 08.2017
Assistant Manager
Tim Hortons
Montreal
11.2013 - 02.2017
- Manage a team of 15 employees daily
- Organize the schedules, count the deposits and verify the pay rolls — Inventory, inspections and completion of weekly orders.
Sales Associate
American Eagle
Montreal
11.2014 - 07.2015
- Interact with the clients to increase client satisfaction and loyalty
- Organized floor sets and prepare mannequins.
Education
BAC - Bachelors in Biology
Concordia University
01.2019
Cours Bar Service - en ligne
01.2016
DEC - General Education
Vanier College
01.2015
DES - langues et culture
Séminaire Sainte-Marie
01.2011
Skills
- Bilingual in French and English
- Meticulous, proactive and organized
- Conscientious and a team player
- Active listener and skilled communicator
Timeline
Wealth management assistant
Financial National Bank
03.2024 - Current
Customer Service Representative
National Bank of Canada
05.2020 - 03.2024
Marketing Assistant
Laura Canada Head Office
08.2017 - 07.2018
Waitress
Boris Bistro
07.2016 - 08.2017
Waitress
Birreria Italico
07.2016 - 08.2017
Sales Associate
American Eagle
11.2014 - 07.2015
Assistant Manager
Tim Hortons
11.2013 - 02.2017
Cours Bar Service - en ligne
DEC - General Education
Vanier College
BAC - Bachelors in Biology
Concordia University
DES - langues et culture
Séminaire Sainte-Marie