MIA TAHRI
Montreal
Summary
Knowledgeable in different aspects of the banking world and customer service representative. I have years of experience working for National Bank of Canada whether it is banking, credit, finance or administrative functions. I work hard and love a challenge that I can rise to. Proven ability to use different platforms and tools required for wealth management . I have demonstrated proficiency and easily adapt to suit clients needs and enhance their satisfaction.
Overview
11
11
years of professional experience
Work History
Wealth management assistant
Financial National Bank
03.2024 - Current
- To Advisors — Administrative functions such as Docusign, digidoc, Documentation preparation and organization — Understanding of the different kinds of registered accounts such as, RIF, LIF, RRSP, etc
- Contributions, withdrawals and all monetary transactions requested by the clients or advisors
- Management of recurring transactions, payments, birthdays, etc.
Customer Service Representative
National Bank of Canada
05.2020 - 03.2024
- For White Label — Customer service for MasterCard, Bank accounts and finance — All around knowledge of the different products offered at NBC — Problem solving and quick thinking to find the best solutions
Marketing Assistant
Laura Canada Head Office
08.2017 - 07.2018
- Organize and Maintain Application used by Stores
- Create marketing documents used by the stores for customer service and promotions.
Waitress
Boris Bistro
07.2016 - 08.2017
- Handle pressure during the lunch and supper rush
- Preparing the restaurant for maximum efficiency.
Waitress
Birreria Italico
07.2016 - 08.2017
Assistant Manager
Tim Hortons
11.2013 - 02.2017
- Manage a team of 15 employees daily
- Organize the schedules, count the deposits and verify the pay rolls — Inventory, inspections and completion of weekly orders.
Sales Associate
American Eagle
11.2014 - 07.2015
- Interact with the clients to increase client satisfaction and loyalty
- Organized floor sets and prepare mannequins.
Education
BAC - Bachelors in Biology
Concordia University
01.2019
Cours Bar Service - en ligne
01.2016
DEC - General Education
Vanier College
01.2015
DES - langues et culture
Séminaire Sainte-Marie
01.2011
Skills
- Bilingual in French and English
- Meticulous, proactive and organized
- Conscientious and a team player
- Active listener and skilled communicator
Timeline
Wealth management assistant
Financial National Bank
03.2024 - Current
Customer Service Representative
National Bank of Canada
05.2020 - 03.2024
Marketing Assistant
Laura Canada Head Office
08.2017 - 07.2018
Waitress
Boris Bistro
07.2016 - 08.2017
Waitress
Birreria Italico
07.2016 - 08.2017
Sales Associate
American Eagle
11.2014 - 07.2015
Assistant Manager
Tim Hortons
11.2013 - 02.2017
Cours Bar Service - en ligne
DEC - General Education
Vanier College
BAC - Bachelors in Biology
Concordia University
DES - langues et culture
Séminaire Sainte-Marie
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