Mia Taylor
Houston,TX
Summary
Dynamic operations professional with 9 years of experience seeking a role in operations. Proven expertise in project management, customer success, and data-driven strategy optimization, with a track record of enhancing client engagement and satisfaction. Skilled in managing complex projects, onboarding programs, and cultivating high-impact relationships to drive organizational success.
Overview
9
9
years of professional experience
Work History
Chief of Staff
Concierge Auctions
Houston, TX
03.2026 - Current
- Manage the executive's schedule.
- Translate the executive's vision into actionable business strategies and measurable Key Performance Indicators (KPIs).
- Oversee high-priority initiatives across departments, ensuring deadlines are met and resources are efficiently allocated.
- Attend networking events to educate real estate industry influencers on the Company’s products and services.
- Filter and prioritize communications, prepare briefing materials for board presentations, and act as a liaison between the executive and stakeholders.
- Identify sub-optimal business processes and streamline them to improve overall team productivity
Senior Client Services Manager
Concierge Auctions
Houston, TX
10.2019 - 03.2026
- Managed onboarding for high-net-worth individuals, delivering personalized service that improved customer retention and satisfaction rates.
- Utilized Salesforce and data analytics to optimize client engagement, refining strategies based on key metrics for improved client success.
- Coordinated multiple client-facing projects, including 1:1 onboarding sessions, to scale customer success efforts for high-profile clients.
- Conducted training sessions and webinars to enhance client understanding of services, driving increased engagement.
Event Planner
60 Degrees Master Crafted
Houston, TX
01.2018 - 01.2019
- Designed and executed private and corporate events, handling logistics from concept to completion, while ensuring client satisfaction.
- Collaborated with chefs, vendors, and the sommelier to deliver curated dining and entertainment experiences.
- Managed budgets, vendor contracts, and event timelines, and developed marketing initiatives to enhance brand visibility and engagement.
Skills
- Relationship Management
- Data Analysis & Strategy Optimization
- Email Automation & Webinar Facilitation
- Client Communication & Engagement
- Creative Problem-Solving
- Financial Management
- Leadership
- Decision Making
- Record keeping
Timeline
Chief of Staff
Concierge Auctions
03.2026 - Current
Senior Client Services Manager
Concierge Auctions
10.2019 - 03.2026
Event Planner
60 Degrees Master Crafted
01.2018 - 01.2019