Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Mia Tijerina

Mia Tijerina

Edinburg,TX

Summary

Program Monitor at The City of Edinburg with expertise in program evaluation and compliance monitoring. Trained new staff to enhance team performance and customer satisfaction. Utilized data analysis to improve reporting accuracy and fostered strong customer relationships through effective communication and problem-solving. Committed to driving excellence in program delivery.

Overview

3
3
years of professional experience

Work History

Program Monitor

The City of Edinburg
Edinburg, Texas
11.2022 - Current
  • Assisted in training new staff on program procedures and guidelines.
  • Monitored all aspects of games to ensure accuracy in scorekeeping.
  • Maintained records of team performance, such as statistics, scores, or rankings.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Edinburg High School
Edinburg
06-2024

Some College (No Degree) - Communication Sciences and Disorders

The University of Texas Rio Grande Valley
Edinburg, TX

Skills

  • Program evaluation and compliance monitoring
  • Data analysis and performance reporting
  • Staff training and development
  • Customer relationship management
  • CPR certified
  • Bilingual (Spanish and English)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Program Monitor

The City of Edinburg
11.2022 - Current

High School Diploma -

Edinburg High School

Some College (No Degree) - Communication Sciences and Disorders

The University of Texas Rio Grande Valley

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