Mia Vieira
Scranton,PA
Summary
Accomplished in enhancing community relations and customer satisfaction. Skilled in relationship building and staff training, diverse experience that spans from law enforcement to customer service. Diligent work ethic and perpetuating integrity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Police Officer
Swoyersville Borough Police Department
03.2023 - Current
- Participated in ongoing training opportunities to better myself and career.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized important communication skills when interacting with diverse populations and members of the community.
- Answered emergency calls for help and built rapport with citizens.
- Investigated and reported crimes, accidents, offenses, and damage to property.
Team Lead
Panera Bread
01.2020 - 02.2023
- Greeted customers and offered assistance to increase customer satisfaction.
- Implemented strategies to increase customer satisfaction and engagement.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members.
Manager/ Hair Stylist
Bellissimo Children's Salon
10.2018 - 10.2019
- Enhanced customer satisfaction by resolving issues promptly and effectively and ensuring high-quality service.
- Built strong relationships with customers to maintain trust and ensure satisfaction.
- Maintained a professional demeanor when addressing unhappy customers.
- Specialized in performing haircuts on children with disabilities and other ailments.
Teacher
Perry's Academy of Learning
08.2016 - 10.2018
- Developed relationships with students, parents, and co workers by creating a supportive and fun learning environment.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and growth for all students.
- Enhanced classroom engagement through interactive teaching methods, such as group projects and hands-on activities.
- Provided a safe environment where parents felt comfortable placing their children in my care.
Hair Stylist
Malcolm's Haircutters
07.2011 - 08.2014
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through excellent customer service and attention to detail.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Resolved guest complaints about service or style.
- Attended classes and trainings to stay up to date on styles and techniques to ensure customer satisfaction.
Customer Service Associate
Riccardo's Supermarket
12.2007 - 06.2010
- Helped large volume of customers every day with positive attitude and polite demeanor.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Trained new hires and encouraged a supportive work environment.
Education
Act 120 Certification - Act 120 Police Academy
Lackawanna College Police Academy
Scranton, Pennsylvania09.2022
Cosmetology Certification - Cosmetology
Empire Beauty School
Moosic, Pennsylvania05.2011
High School Diploma -
Scranton High School
Scranton, Pennsylvania06.2010
Skills
- Integrity and Honesty
- Relationship building and management
- Planning and coordination
- Community Relations
- Decision-Making
- Teamwork and Collaboration
- Customer Service
- Positive Attitude
- Effective Communication
- Multitasking
- Organizational Skills
- Documentation And Reporting
- Active Listening
- Staff Training and Development
Certification
- First Aid/CPR
- Crisis Intervention
Timeline
Police Officer
Swoyersville Borough Police Department
03.2023 - Current
Team Lead
Panera Bread
01.2020 - 02.2023
Manager/ Hair Stylist
Bellissimo Children's Salon
10.2018 - 10.2019
Teacher
Perry's Academy of Learning
08.2016 - 10.2018
Hair Stylist
Malcolm's Haircutters
07.2011 - 08.2014
Customer Service Associate
Riccardo's Supermarket
12.2007 - 06.2010
Act 120 Certification - Act 120 Police Academy
Lackawanna College Police Academy
Cosmetology Certification - Cosmetology
Empire Beauty School
High School Diploma -
Scranton High School