Mia Whiting
Scottsdale,AZ
Summary
Dynamic and adaptable Lifeguard/Swim Instructor with a proven track record at City of Scottsdale Parks and Recreation. Excelled in delivering high-quality swim instruction, enhancing student confidence, and ensuring safety. Demonstrated exceptional customer service and problem-solving skills, alongside maintaining vital lifeguard and CPR certifications. Achieved notable customer satisfaction and repeat business through professional and punctual service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Lifegaurd/Swim Instructor
City of Scottsdale Parks and Recreation
04.2023 - 09.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided friendly customer service to guests and addressed concerns.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
Saguaro High School
Scottsdale, AZSkills
- Customer Service
- Patience and Empathy
- Child Supervision
- Creative Thinking
- Professionalism and Punctuality
- Adaptability and Dependability
- Issue Resolution
- Parent Communication
Accomplishments
- 100 on the GRIP test
Certification
- CPR/AED Certification
- Certified Sales Professional (CSP)
- SSI Certification
Timeline
Lifegaurd/Swim Instructor
City of Scottsdale Parks and Recreation
04.2023 - 09.2024
- CPR/AED Certification
- Certified Sales Professional (CSP)
- SSI Certification
Saguaro High School
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