Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Dulong

Chicopee ,MA

Summary

Proven Lifeguard and Swim Instructor with a track record of enhancing swimmer confidence and safety at the Holyoke YMCA. Expert in customer service and CPR-certified, adept at fostering safe and engaging learning environments. Demonstrated ability to improve visitor satisfaction through exceptional service and strict safety rules enforcement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Lifegaurd/Swim Instructor

Kerry Cordis
06.2023 - Current
  • Taught swim instruction to students varying in ages and skill levels.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.

Park Attendant/ Lifegaurd Seasonal

James Mercer
07.2022 - Current
  • Handled visitor inquiries professionally and courteously, addressing concerns effectively to ensure satisfaction.
  • Educated visitors on park rules and regulations, fostering a safe environment for all guests.
  • Enhanced visitor experience by providing exceptional customer service and maintaining park cleanliness.
  • Increased park safety by regularly inspecting equipment and reporting any issues promptly.
  • Provided first aid assistance when necessary, ensuring guest welfare during their visit.
  • Watched areas to anticipate problems and intervened to prevent accidents.

Education

College Prep

Chicopee Comprehensive High School
Chicopee, MA
06.2025

Skills

  • Customer Service
  • Patience and Empathy
  • Child Supervision
  • Adaptability and Dependability
  • Professionalism and Punctuality
  • Creative Thinking
  • Certification in CPR
  • Safety Rules Enforcement
  • Relationship Building

Timeline

Lifegaurd/Swim Instructor

Kerry Cordis
06.2023 - Current

Park Attendant/ Lifegaurd Seasonal

James Mercer
07.2022 - Current

College Prep

Chicopee Comprehensive High School
Natalie Dulong