Mia (Alex) Fuentes
Saint James,NY
Summary
Shift Supervisor with experience leading teams, following strict procedures, and keeping operations running under pressure. Pursuing an Associate's degree in Cybersecurity (May 2027) and seeking an entry-level role in IT security or a SOC analyst position. Recognized by management for reliability, attention to detail, and strong work ethic.
Overview
2
2
Languages
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Commack, New York
06.2023 - Current
- Led a team of baristas during peak service, assigning tasks and coordinating floor coverage to keep operations running smoothly
- Trained and coached new team members on procedures, quality standards, and customer service
- Followed strict opening and closing procedures to secure the store and ensure accountability
- Monitored cash handling and register accuracy, reconciling discrepancies and maintaining financial integrity
- Conducted inventory checks and restocked supplies to prevent shortages
- Resolved customer concerns professionally, de-escalating issues under pressure
- Enforced food safety and compliance standards throughout every shift
Cashier
Meat Farms
Commack, New York
04.2022 - 04.2023
- Operated cash register, processed cash, credit card, gift card, and debit payments accurately and efficiently.
- Resolved customer returns, exchanges, and payment concerns to enhance satisfaction.
- Greeted customers and answered any questions they had about the store's products and services.
- Restocked shelves with merchandise to ensure product availability for customers. with merchandise regularly.
Host
Goccia D’oro II
Lindenhurst, New York
10.2020 - 12.2021
- Greeted guests warmly at Goccia D'oro II and managed front entrance
- Managed reservations and updated waitlist to optimize guest flow.
- Took reservations over phone and in person.
- Prepared menus, silverware, and host station for service
- Escorted parties to tables and coordinated seating with servers
Education
Associate of Applied Science - Cyber Security And Information Assurance
Suffolk County Community College
Selden, NY 08.2025 - 11.2026
Commack High School
Commack, New YorkSkills
Technical Skills
- Network protocols (TCP/IP, DNS, DHCP)
- Active Directory (user and access management)
- Cybersecurity fundamentals
Professional Skills
- Team leadership and supervision
- Customer service and client relations
- Clear written and verbal communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Associate of Applied Science - Cyber Security And Information Assurance
Suffolk County Community College
08.2025 - 11.2026
Shift Supervisor
Starbucks
06.2023 - Current
Cashier
Meat Farms
04.2022 - 04.2023
Host
Goccia D’oro II
10.2020 - 12.2021
Commack High School