Miah Duback
Oklahoma City,OK
Summary
Highly skilled Customer Care Executive adept at managing customer service operations and ensuring highest level of customer satisfaction. Possess strong problem-solving skills, excellent communication abilities, and experience in resolving complex customer issues. Known for effectively leading teams to improve productivity while maintaining high standards of service quality. Made significant contributions to previous roles through fostering positive client relationships, improving operational efficiency, and enhancing team performance.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Food Service Technician
Mercy Hospital Oklahoma City
Oklahoma City, OK
08.2023 - 01.2025
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Adhered to all local health department regulations regarding safe food preparation techniques.
- Provided excellent customer service by interacting with guests in a friendly manner.
- Trained new employees on proper kitchen procedures and sanitation practices.
- Worked with cross-functional teams to achieve goals.
Customer Care Executive
Consumer Cellular
Oklahoma City
11.2021 - 07.2023
- Created detailed reports of customer interactions for internal records keeping purposes.
- Researched competitor offerings in order to remain competitive in the marketplace.
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
- Assisted customers with product selection based on individual needs.
- Resolved billing issues and disputes through effective problem solving techniques.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Analyzed call data to determine areas of improvement in customer care process.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Communicated new products and services information to existing customers via email campaigns.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Negotiated with customers, resolving disputes and maintaining positive relationships.
- Enhanced customer service delivery by implementing feedback received from customer surveys.
- Collaborated with the sales team to identify and grow opportunities within the territory.
- Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.
- Managed inbound and outbound customer service calls, ensuring high-quality support.
- Adapted communication style to match customer needs, ensuring effective and empathetic customer interactions.
Assistant Property Manager
Wehner Multifamily
Oklahoma City
10.2019 - 07.2021
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Assisted property manager in leasing and marketing activities.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Organized community events to foster positive relationships among residents.
- Participated in community events promoting the rental properties available at the location.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
- Conducted market research to determine competitive rental rates for properties.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Ensured compliance with local laws and regulations related to property management.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Kept records of correspondence with residents and tenants.
- Collected monthly assessments, rental fees, deposits and payments.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
Assistant District Manager
Baba Ghanouj
Oklahoma City
08.2017 - 08.2019
- Facilitated communication between corporate office and store personnel on a daily basis.
- Coordinated special events such as grand openings or promotional activities.
- Resolved customer issues promptly while maintaining excellent service standards.
- Monitored store compliance with health regulations, safety standards and brand guidelines.
- Conducted regular store visits to monitor operations, identify challenges and provide support to managers and staff.
- Reviewed financial reports to ensure profitability of all stores in the district.
- Recruited, interviewed and hired qualified personnel for managerial positions within the district.
- Implemented marketing initiatives including advertising campaigns, social media presence and email campaigns.
- Organized team meetings at least twice a month to discuss progress towards goals, share best practices and address any issues that may arise.
- Planned special events such as promotions or fundraisers to increase visibility of restaurants within the district.
- Maintained strong relationships with local businesses in order to drive foot traffic into stores.
- Provided ongoing coaching, feedback and guidance to store managers on operational issues such as labor management, inventory control and cost containment.
- Delegated assignments to team members and evaluated work for compliance with quality standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Education
Metro Technology Academy
Oklahoma City, OKSkills
- True problem-solver
- Performance Improvement
- Exceptional organizational skills
- Data Entry
- Escalation management
- Documentation And Reporting
- Quality Assurance
- Understanding of negotiation techniques
- Brand Management
- Project Planning
- Interpersonal Relations
- Strategic Planning
- Negotiation and Conflict Resolution
- Task Delegation
- Idea Development and Brainstorming
- Adaptability and Flexibility
- Lead Generation
- Foodservice regulations
- Health code compliance
- Nutrition
Education and Training
Oklahoma City, OK
Contact
Oklahoma City, OK 73101
Timeline
Food Service Technician
Mercy Hospital Oklahoma City
08.2023 - 01.2025
Customer Care Executive
Consumer Cellular
11.2021 - 07.2023
Assistant Property Manager
Wehner Multifamily
10.2019 - 07.2021
Assistant District Manager
Baba Ghanouj
08.2017 - 08.2019
Metro Technology Academy