Mialena Porras
San Jose,CA
Summary
I am a compassionate and driven Social Welfare graduate with hands-on experience in peer support, crisis intervention, community outreach, and youth empowerment. I am skilled in building trust with clients, guiding individuals through recovery and wellness processes, and creating inclusive spaces for growth. With a strong background in leadership, mentoring, and program facilitation, I am committed to uplifting marginalized communities.
Overview
5
5
years of professional experience
Work History
Peer Support Worker
Caminar for Mental Health
San Jose, CA
06.2021 - 07.2022
- Provided peer assistance and mentorship to guests at Blackbird Peer Respite House.
- Collaborated with guests to create Wellness Recovery Action Plans (WRAP).
- Educated peers and families on recovery practices and empowerment movements.
- Facilitated recovery support groups to promote wellness and resilience.
- Assisted guests in navigating the mental health system and referrals to agencies.
- Connected individuals to benefits, workshops, and recreational programs.
- Acted as a liaison between services, providers, and community to strengthen care access.
- Maintained knowledge of community resources to ensure holistic support.
Retail Associate Manager
T-Mobile
San Jose, CA
11.2017 - 07.2021
- Assisted employees with health benefits and wellness programs.
- Encouraged professional development and use of tuition reimbursement.
- Partnered with leadership to host community prospecting events.
- Expanded company services into rural communities for accessibility.
- Served as acting Store Manager leading weekly team meetings.
- Coached a team of 8 through bi-weekly performance plans, improving results.
- Resolved escalated customer issues with calm, solutions-focused approaches.
- Documented incident reports accurately to ensure compliance.
Education
Bachelor of Arts - Social Welfare
University of California, Berkeley
08.2025
Associate of Arts - Social Justice Studies
San Jose City College
05.2022
Skills
- Crisis Intervention & De-Escalation
- Youth Mentorship & Empowerment
- Community Outreach & Advocacy
- Strong Verbal & Written Communication
Timeline
Peer Support Worker
Caminar for Mental Health
06.2021 - 07.2022
Retail Associate Manager
T-Mobile
11.2017 - 07.2021
Bachelor of Arts - Social Welfare
University of California, Berkeley
Associate of Arts - Social Justice Studies
San Jose City College