Mia M. Azuaje
Dallas,TX
Summary
An adaptive professional with dedication to partnering with coworkers to promote empowering work culture. Maintains expertise in personnel development, team collaboration and resolving issues with customers, coworkers, and management while maintaining an upbeat, friendly and respectful manner. Passionate about promoting lasting customer satisfaction by delivering high-quality service and unparalleled support with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Server
Darden Restaurants Inc
09.2021 - Current
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
Stage Manager
Shakespeare Dallas
04.2023 - 07.2023
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Developed schedules for production, editing, and duplication for timely delivery.
Lead Hostess
Darden Restaurants Inc
06.2019 - 03.2020
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Arts - Theater Arts
University of North Texas
Denton, TX12.2022
Skills
- Social Perceptiveness
- Customer Service
- Report Preparation
- Professional Telephone Demeanor
Languages
Spanish
Native or Bilingual
Timeline
Stage Manager
Shakespeare Dallas
04.2023 - 07.2023
Server
Darden Restaurants Inc
09.2021 - Current
Lead Hostess
Darden Restaurants Inc
06.2019 - 03.2020
Bachelor of Arts - Theater Arts
University of North Texas
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