Andy Garcia
Lake Worth Beach,FL
Summary
I am passionate and detail-oriented with over 10 years of Retail experience and can ensure exceptional client interactions. I pride myself on my Leadership abilities, such as empathy, focus, and agility which result in deeper relationships with both clients and advisors, driving the success of the store. I believe that success should not only be measured through metrics but also attitudes and behaviors that are implemented on a daily basis. The key to driving sales is a well-versed and positive team.
Overview
13
13
years of professional experience
4042
4042
years of post-secondary education
Work History
Expert Client Advisor
Louis Vuitton
Las Vegas, NV
09.2023 - 12.2024
- As the ECA for Les Extraordinaire, a category that houses Exotic Leather, Fine Jewelry, Hard-Sided Trunks, and Objects Nomad, I ensured the achievement of the category's sales goals, enhancing and developing the business in store.
- I focused highly on tailoring the client experience in order to exceed their expectations while supporting the team by providing, mentoring and ensuring smooth running of the selling ceremony.
- During this time, the business has increased by over 20% in the Les Extraordinaire category, while also improving the KPI's of the total store.
- I was also ranked in the Top 10 Producers of the Region for total volume of sales this past year.
Expert Client Advisor
Louis Vuitton
Las Vegas, NV
06.2022 - 08.2023
- As the ECA for Hard-Sided Trunks, I was able to successfully grow the Trunk business in the store and had a small increase of 4% during this time, which trended higher than the Americas.
- I was able to apply my Leadership and Coaching skills to drive the success through the team.
- Maintaining and building productive long-term relationships with loyal clients of Louis Vuitton.
- Demonstrate excellent knowledge of the products as well as of the Louis Vuitton history and heritage and serving as a role model by prioritizing client's interest and consistently achieving monthly sales targets.
- I proactively used the clientele tools to make the most of the Client Advisors' time, ensuring the achievement of individual and store goals, which helped enhance and develop the business.
Team Lead
Louis Vuitton
Salt Lake City, UT
08.2021 - 06.2022
- Since August of 2021, I've focused on Client Development and the Client Experience to ensure we're upholding the brand-standards, even in a remote market.
- I'm responsible for the Client Development of the store which includes conversion of 10 K Lifestyle, Appointment Sales Tracking, and Client Mapping through the Advisors.
- In addition to Client Development, I facilitate the On-Boarding Training for the New Hires.
- This includes finalizing paperwork and filing, creating a Training Schedule with Checklist, and Mentoring for the first 30 days.
- I also ensure the business runs smoothly on a daily basis which encompasses an elevated client experience, both in-store and follow-up through ICON, proper break scheduling, and closing responsibilities.
- I maintain agility throughout the week to properly manage my time and prioritize both the client and advisor needs.
Expert Client Advisor
Louis Vuitton
Salt Lake City, UT
12.2020 - 08.2021
- As the ECA for Fragrances, I was able to successfully grow the Fragrance business in the store and had a 25% increase during this time.
- I was able to apply my Leadership and Coaching skills to drive the success through the team.
- I held monthly training meetings to educate and excite the team on both new launches and refresher courses for the established scents.
- I facilitated workshops and trainings to engage the team daily.
- I held the team accountable to goals and performance from previous months while creating actionable plans to improve under-performers.
Client Advisor
Louis Vuitton
Salt Lake City, UT
10.2019 - 12.2020
- I joined the team in October of 2019 and assisted in the successful opening of the first store in Utah.
- I was responsible for building a strong Clientele Book with many new clients that were experiencing luxury for the first time.
- I leveraged my relationship-building skills and clientele mindset to exceed my sales goals and remain in the top 3 for metrics in the store, even as a PT Advisor.
- I was able to adapt to remote-retailing during the pandemic shut-down and deepened my relationship-building skills.
- When we returned from remote-retail, I was promoted to a FT advisor.
Area Sales Manager
Dillard's
Salt Lake City, UT
03.2012 - 10.2019
- I started as a Sales Associate in the Men's Department and was able to receive a series of promotions by exceeding sales and credit goals during my career.
- I managed a $1.5 Million Men's Department, a $3 Million Ladies' Apparel Department, and a $4 Million Handbag/Jewelry Department.
- I also assisted in the opening of 3 new Dillard's stores during my 7 years with the company.
- I was responsible for meeting and maintaining staffing guidelines through recruiting, hiring and training.
- I planned and executed successful Events, Product Launches and Fashion Shows through networking with local communities and the District Buying Office.
- I maintained Visual and Merchandising Standards of both the Men's and Women's Store.
- I assisted in de-escalating high-level client service issues to ensure client satisfaction and increase loyalty.
Education
NM Real Estate License - Broker Basics
Kaplan University
UT Real Estate License - Broker Basics, Real Estate Law, Real Estate Practice
Stringham University
Skills
- Training and Development
- Management and Leadership
- Goals and Performance
- Agility
- Time Management
- Recruitment
- Decision Making
- Business Planning
- Excel
- Word
- Powerpoint
References
- Manny Upton, Dolce & Gabbana, 904-347-3579
- Javier Cervantes, Louis Vuitton, 702- 327-4933
- Cody Sullivan, Balenciaga, 702-415-5438
Timeline
Expert Client Advisor
Louis Vuitton
09.2023 - 12.2024
Expert Client Advisor
Louis Vuitton
06.2022 - 08.2023
Team Lead
Louis Vuitton
08.2021 - 06.2022
Expert Client Advisor
Louis Vuitton
12.2020 - 08.2021
Client Advisor
Louis Vuitton
10.2019 - 12.2020
Area Sales Manager
Dillard's
03.2012 - 10.2019
NM Real Estate License - Broker Basics
Kaplan University
UT Real Estate License - Broker Basics, Real Estate Law, Real Estate Practice
Stringham University