Miana Lee
Houston,TX
Summary
Friendly and outgoing Professional Driver, proficient in safe operations, exceptional customer service to all customers, passenger transportation and GPS mapping. Excellent communicator and problem solver. Outstanding safety record and versed in keeping vehicle clean and serviced. Adept at providing top-notch care to passengers and belongings.
Overview
10
10
years of professional experience
Work History
Professional Chauffeur
Uber
08.2023 - Current
- Performed routine vehicle inspections before each trip to ensure proper maintenance and compliance with regulations.
- Managed time effectively between scheduled trips, allowing for quick turnaround without compromising quality of service.
- Assisted passengers with luggage to provide seamless door-to-door service.
- Enhanced client satisfaction by providing timely and professional transportation services.
- Navigated various GPS systems and mobile apps efficiently to optimize route planning and scheduling.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Shift Lead Manager
Janie And Jack
08.2022 - 08.2023
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Improved team productivity by implementing efficient scheduling and task delegation.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Contributed to positive workplace culture by fostering open communication and collaboration among team members.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Resolved customer complaints promptly, maintaining high level of customer satisfaction and brand reputation.
- Led by example, demonstrating strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Stay at Home Mom
N/A
11.2019 - 08.2022
- Provided child care to my newborn child.
Human Resource Specialist
U.S. Army Active Duty
05.2015 - 11.2019
- Improved communication between management and staff by organizing 2 regular meetings (weekly) and feedback sessions.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Administered employee leave requests in accordance with guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Collaborated with department managers to identify staffing needs.
- Facilitated smooth onboarding processes for 4 new hires, leading to faster integration into workplace culture.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
Personal Chauffeur
Uber
01.2014 - 03.2015
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Mapped efficient routes with minimal disruption to passengers or schedules.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Arrived on time to customer appointments.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Vacuumed, cleaned and sanitized vehicles between customers.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
Education
High School Diploma -
Parkway Central High School
St. Louis, MO05.2009
Skills
- Staff Training
- Customer Relationship Management
- Business Planning
- Customer Relations
- Time Management
- Customer Service and Satisfaction
- Promotional Planning
- Training and Development
- Directing Team Members
- Strategic Planning
- Sales and Marketing
- Negotiation and Conflict Resolution
Timeline
Professional Chauffeur
Uber
08.2023 - Current
Shift Lead Manager
Janie And Jack
08.2022 - 08.2023
Stay at Home Mom
N/A
11.2019 - 08.2022
Human Resource Specialist
U.S. Army Active Duty
05.2015 - 11.2019
Personal Chauffeur
Uber
01.2014 - 03.2015
High School Diploma -
Parkway Central High School