Miangela Harvey
Brandon,MS
Summary
Experienced with identifying individual strengths and areas for improvement to create customized development plans. Utilizes effective coaching techniques to inspire and motivate clients. Track record of fostering significant growth through strong communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Peer Development Coach
Terminix
2025.12 - Current
- Mentored teams to enhance performance and achieve operational goals.
- Developed training programs to improve employee skills and knowledge retention.
- Implemented feedback mechanisms to identify areas for team improvement.
- Analyzed performance metrics to drive strategic decision-making processes.
- Collaborated with management to assess training needs and align with business objectives.
Customer Service Representative
Terminix-Rentokil
2023.04 - Current
- Resolved customer inquiries and complaints efficiently, enhancing customer satisfaction.
- Managed account updates and service orders using CRM software to streamline operations.
- Managed high-volume call traffic while maintaining quality service standards.
- Increased sales by 5 percent.
Process Associate
MMC Group
2021.10 - 2023.04
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Streamlined data intake processes to enhance accuracy and efficiency.
- Trained new team members on data management systems and protocols.
- Analyzed data trends to identify areas for process improvement and optimization.
Customer Service Representative
VXI Global Solutions (Remote)
2019.05 - 2021.09
- Managed over 50 inbound calls, ensuring prompt and accurate resolution of customer inquiries.
- Analyzed call data to identify trends, contributing to process improvements and efficiency initiatives.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Resolved customer inquiries and complaints efficiently, enhancing customer satisfaction.
Customer Service Representative
Comcast
2017.07 - 2019.05
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided technical support via helpdesk system, ensuring timely resolution of IT incidents.
- Managed over 50 Inbound calls while maintaining quality service standards.
Education
High School Diploma -
Pelahatchie High School
Pelahatchie, MS05.2016
Skills
- Customer relationship management and call handling
- Personal development
- Motivation strategies
- Task delegation
- Customer service
- Active listening
- Critical thinking
- Data entry
- Ethical leadership
- Strategic thinking
- Growth mindset
Timeline
Peer Development Coach
Terminix
2025.12 - Current
Customer Service Representative
Terminix-Rentokil
2023.04 - Current
Process Associate
MMC Group
2021.10 - 2023.04
Customer Service Representative
VXI Global Solutions (Remote)
2019.05 - 2021.09
Customer Service Representative
Comcast
2017.07 - 2019.05
High School Diploma -
Pelahatchie High School