Mia N. Peoples
Medical Admin/ Billing & Coding
Round Rock,TX
Summary
Experienced Medical Administrative Specialist with over 12 years of experience in patient billing/ customer services. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Security Guard II
Andy Frain Security Services
10.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Outreach Specialist
Austin Regional Clinic
08.2016 - 07.2019
- SKILLS
- Checking patients in for scheduled appointments
- Answering phones and maintaining databases
- Keeping track of medical records and charts
- Transferring lab results to appropriate technicians
- Ordering supplies and maintaining general office standards
- Attended community events, meetings and functions; creating/developing outreach materials (such as brochures, invitations and advertisements) to increase interest in variety of Community Development…
- Appointment making for patients that are currently due for women's check up, well child check up or A1 testing.
Hospitalist Representative/Charge Entry Specialist
Austin Regional Clinic
10.2011 - 08.2013
- Prepare bills and invoices, and document amounts due to medical procedures and services
- Collect and review referrals and
- Examined and checked over finished parts to assess compliance to specifications.
- Verified insurance eligibility and information to update database.
- Captured and entered professional charges.
- I completed 360 patients account daily
Patient Registration Representative
Austin Regional Clinic
05.2008 - 10.2011
- Greeting patients, collecting medical information, admitting and discharging patients, managing hospital forms, presenting financial options , processing payments, and verifying patients insurance
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Education
Associate of Science -
Everest Institute -Medical ADMINISTRATIVE ASSISTANT
Austin, TX03.2008
Associate of Arts -
Houston Community College
Houston, TX05.2006
High School Diploma -
Reagan High School
Austin, TX2002
Skills
- Family Outreach
- Dynamic Communication Skills
- Electronic Medical Record Software
- Issue Reporting
- Electronic Charting
- Client Privacy
- Data Science
- Performance Improvement
- Team Member Development
- Security Measures
- Data Entry Software
- Event security
Accomplishments
- Perfect attendance 2years in a row
- Heart of Cms award for 2018 and 2019
- Promoted to Charge Entry Rep II within 1 year.
Additional Information
- AWARDS, Heart of CMS AwardMultiple Kudo AWARDS from patients and staff.Perfect attendance 2years in a row
Languages
Sign language
Limited Working
Timeline
Security Guard II
Andy Frain Security Services
10.2022 - Current
Outreach Specialist
Austin Regional Clinic
08.2016 - 07.2019
Hospitalist Representative/Charge Entry Specialist
Austin Regional Clinic
10.2011 - 08.2013
Patient Registration Representative
Austin Regional Clinic
05.2008 - 10.2011
Associate of Science -
Everest Institute -Medical ADMINISTRATIVE ASSISTANT
Associate of Arts -
Houston Community College
High School Diploma -
Reagan High School
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