Mia Osorio
Bay Shore,NY
Summary
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
1
1
Certification
Work History
Sales Associate
Forever 21
10.2023 - Current
- Recommended complementary purchases to customers, increasing revenue.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science - Nursing/Pre-med
SUNY Farmingdale
Farmingdale, NY05.2027
High School Diploma -
Brentwood High School
Brentwood, NY06.2023
Skills
- Reliable and punctual
- Outgoing Personality
- Teamwork and Collaboration
- Inventory Tracking
- Customer Assistance
- Meeting Sales Goals
- Bilingual
- Cash Register Operation
- Customer Service
- Sales floor organization
- Brand Promotion
Certification
- CPR Training
- First Aid Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Sales Associate
Forever 21
10.2023 - Current
Bachelor of Science - Nursing/Pre-med
SUNY Farmingdale
High School Diploma -
Brentwood High School