Miarlynn Duquene
Fort Smith,AR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Call center] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Roadside Follow Up Representative
ArcBest – Fleet Net America
03.2022 - Current
- Managed over 50 customer calls a day.
- Process open call list to get updates on events.
- Collaborate with coordinators who dispatch calls when problems arise
- Inform management of delays with vendor's estimated time of arrival or problems with repairs
- Input data information while taking open and follow-up calls.
Payroll Data Entry Assistant
Upchurch Management
08.2021 - 12.2021
- Support the Payroll and Benefits Department by generating financial reports to submit to management.
- Manged employee’s timesheet and payroll data
- Updating employee’s information and processing new employees
- Processing employees' insurance information into work system.
- Improved operation through consistent hard work and dedication.
GM, Legal Assistant
National Legal Staffing Services
03.2021 - 11.2021
- Communicating with offsite attorneys or other vendors
- Maintaining all records, E-filing, and filing schedules for deadlines
- Follow up with multiple clients daily via telephone, email, and parcel mail regarding their accounts
- Audited files for missing documents and similar duties in support of management
- Ensure that client files are up-to-date and share attorney and client follow-up responsibilities
- Responsible for multiple administrative and clerical tasks related to the client’s account
- Handle multi-line phone system.
Direct Care Staff
Jewish Adoption & Family Care Options
01.2019 - 11.2021
- Provide for children's physical, emotional, social, and recreational needs in home-like environment
- Coordinate children's activity schedule at home and Respite Center
- Applied clean dressing, stockings, or support bandages under direction of nurses and physicians.
- Maintain safe, structured, and nurturing home environment.
OPS Clerk
Florida Fish & Wildlife Conservation
10.2018 - 10.2020
- Responded to inquiries from callers seeking information.
- Manged over 40 customer calls per day.
- Perform data entry by processing unemployment applications through management work system
- Undertake essential bookkeeping tasks, such as recording transactions in the company’s system
- Assist Miami Dade courthouse with legal documents for court proceedings.
After school Counselor
Calusa Elementary School
08.2016 - 07.2018
- Supported general education, special education, and English language learners in unique personal methods.
- Conduct one on one and group tutoring sessions with struggling children
- Supervised classroom activities and promote social activity.
- Assist children and ensure completion status of homework.
Education
Bachelor of Arts - Progress
Bryant And Stratton College - Newport News
Buffalo, NY12.2024
Some College (No Degree) - Psychology
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Coral Glades High School
Online Accredited School06.2014
Skills
- Work well in groups and independently when required
- Proficient with Outlook, Excel, HR management system, and creating PPT
- Posses basic bookkeeping skills
- Strong Analytical and problem-solving skills
- Call Center Customer Service
- Customer Complaint Resolution
- Account Follow-Up
- Customer Service Process Improvement
- Debt Determination
Timeline
Roadside Follow Up Representative
ArcBest – Fleet Net America
03.2022 - Current
Payroll Data Entry Assistant
Upchurch Management
08.2021 - 12.2021
GM, Legal Assistant
National Legal Staffing Services
03.2021 - 11.2021
Direct Care Staff
Jewish Adoption & Family Care Options
01.2019 - 11.2021
OPS Clerk
Florida Fish & Wildlife Conservation
10.2018 - 10.2020
After school Counselor
Calusa Elementary School
08.2016 - 07.2018
Bachelor of Arts - Progress
Bryant And Stratton College - Newport News
Some College (No Degree) - Psychology
Palm Beach State College
High School Diploma -
Coral Glades High School
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