Miasha Malveaux
Long Beach,CA
Summary
Dedicated and experienced professional with a strong commitment to serving disadvantaged youth and adults, including homeless, emancipated youth, and special-needs populations. Skilled in counseling, support, and advocacy for individuals and families. Expertise in crisis intervention, case management, and community outreach. Proven ability to assess clients' needs and develop personalized care plans. Excellent communication and interpersonal skills for collaboration with professionals and accessing necessary resources. Proficient in computer usage, data confidentiality principles, data entry, typing with exceptional accuracy, and attention to detail. Familiar with remote work dynamics, able to work independently, meet deadlines, and effectively communicate. A proactive problem-solver adept at collaborating with remote teams.
Overview
11
11
years of professional experience
Work History
Special Education Paraprofessional
Long Beach Unified School District
08.2014 - Current
- Helped students and teacher realize rigorous academic goals outlined in IEPs
- Assisted with development and support for student engagement with implementation of behavior management strategies
- Adapted classroom activities under direction of supervising teacher to support and reinforce classroom objectives
- Promoted life skills development for students needing additional support with toileting and diapering, hygiene and feeding
Virtual Customer Service Associate
Inizio Engage
01.2021 - 11.2021
- Collaborated with internal departments to find resolutions and conduct further research on customer accounts
- Allocated independently territory sales plan and adjusted as required to meet/exceed objectives
- Educated HCP offices around the process for coverage eligibility
- Navigated multiple computer systems and utilized search tools to find information
- Documented all call information according to standard operating policies and procedures
Director of Youth Operations
Boys and Girls Club of America
08.2016 - 12.2017
- Utilized leadership, advocacy and collaboration to promote students to succeed and identify youth needs and providing preventative services as well as providing a day to day comprehensive program for15 at-risk youth with good character, healthy lifestyle and academic achievements
- Accomplished110% of educational goals by selecting appropriate curricula and class structures with students
- Met program needs with80% retention rate of volunteer recruitment and training strategies
Sales Associate / Merchandiser
Macys Bloomingdale
09.2015 - 09.2016
- Maintained inventory by checking in deliveries, pricing items and stocking merchandise and organized merchandise displays with regular cleaning and recovery
- Kept floor stock at100% efficiency levels with timely replenishments
- Resolved customer issues by working closely with customer obtaining information about customers needs and preference
- Maintained110% quality standards at all levels, carefully examining and purchasing merchandise meeting customer needs
Member Service Representative
Molina Healthcare
06.2014 - 12.2015
- Delivered five-star member experience through personable inbound and outbound phone calls, digital channels and other forms of member contact
- Opened new memberships and serviced existing accounts daily to meet established sales and member service goals of60-120 calls
- Responded to member inquiries, assisting members to make most effective use of service offerings
- Boosted member retention and loyalty by75% through superior service delivery
- Referred unresolved customer grievances to designated departments for further investigation
- Documented all call information with100% accuracy according to standard operating policies and procedures
Education
Masters - Social Work
As a social work student, I am actively seeking a field practicum to gain valuable experience in working with diverse populations.
Bachelor of Science (B.S.) - undefined
06.2015
Associate in Arts (A.A.) - undefined
06.2012
- Certificate in Child Development
- Certificate in forensic Science
Skills
- Cultural competency
- Ability to multitask
- Leadership
- Attention to detail
- Case management experience
- Mentorship
- Research proficiency
- Crisis support
- Collaboration and teamwork
- Interpersonal skills
- Creative and critical thinking
- Community advocacy
- Judgement and decision making
- Building trust and relationships
- Support services
- Community outreach involvement
Timeline
Virtual Customer Service Associate - Inizio Engage
01.2021 - 11.2021
Director of Youth Operations - Boys and Girls Club of America
08.2016 - 12.2017
Sales Associate / Merchandiser - Macys Bloomingdale
09.2015 - 09.2016
Special Education Paraprofessional - Long Beach Unified School District
08.2014 - Current
Member Service Representative - Molina Healthcare
06.2014 - 12.2015
Arizona State University - Bachelor of Science (B.S.),
Long Beach City College - Associate in Arts (A.A.),
Grand Canyon University - Masters , Social Work
Similar Profiles
Belinda TousantBelinda Tousant
Substitute Teacher at Long Beach Unified School District, Lynwood Unified School DistrictSubstitute Teacher at Long Beach Unified School District, Lynwood Unified School District
Tiffany BenavidesTiffany Benavides
Substitute Teacher at Long Beach Unified School District (LBUSD), ABC Unified School District (ABCUSD)Substitute Teacher at Long Beach Unified School District (LBUSD), ABC Unified School District (ABCUSD)
Nichole FloresNichole Flores
Elementary School Teacher at Long Beach Unified School DistrictElementary School Teacher at Long Beach Unified School District