Results-driven office manager with a strong focus on patient scheduling, billing, and collections. Committed to enhancing workflow efficiency and customer service.
Overview
17
17
years of professional experience
Work History
Office Manager
Anderson Podiatry, PLLC
Tyler, TX
06.2008 - 10.2025
Managed daily office operations and maintained efficient workflow.
Coordinated patient scheduling and handled appointment confirmations.
Facilitated communication between staff, patients, and healthcare providers.
Implemented office policies to enhance patient experience and satisfaction.
Monitored payments due from clients and promptly contacted clients with past due payments.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Developed and implemented office policies and procedures.
Resolved customer complaints or answered customers' questions.