Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shipping Clerk
Variety Wholesalers Inc.
Newnan, GA
11.2021 - 04.2022
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Reviewed order data to verify transactions and shipping dates.
Orchestrated routing by producing accurate shipping documentation and package labels.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Maintained accurate computer records of materials weights, bill amounts and identified variances.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
Human Resources Specialist
United States Army
Schofield Barracks, Hawaii
06.2018 - 09.2020
Partnered with senior leadership to establish and develop corporate and HR policies and procedures
Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices
Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
Handled high call volumes solving customer concerns and scheduling appointments
Serviced over 50 plus customers per day
Maintained computer and physical filing systems
Education
High School Diploma -
Central High School
Phenix City, AL
05.2018
Skills
Routing Determination
Verbal and Written Communication
Workflow Planning
Leadership
Team development
Conflict Management
Document Preparation
Teamwork and Cooperation
Microsoft Office
Certification
Combined Logistics Group Support , United States Army - Talisman Saber 2019