miavaunna robinson
New Braunfels,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry level position.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
New Braunfels Modern Dentistry
New Braunfels, TX
04.2025 - 11.2025
- Managed patient scheduling and appointment confirmations, ensuring seamless office operations and positive patient experiences.
- Streamlined insurance verification and billing workflows, ensuring accuracy and efficiency in revenue collection.
- Directed efforts to maintain patient record integrity and confidentiality while adhering to HIPAA regulations.
- Handled telephone communications by offering office information, answering questions, and routing calls to relevant personnel.
Infantryman Trainee
Army
Columbus, Georgia
04.2024 - 03.2025
- Adapted quickly to changing situations while remaining calm under pressure during high-stress combat scenarios.
- Communicated effectively with team members & effectively with radios, hand signals, or verbal cues as needed.
- Maintained personal weapon systems and equipment, ensuring proper functionality and reliability.
- Excellent at attention to detail
- Participated in training exercises to develop and maintain combat readiness skills.
- Developed leadership skill training
- Disciplined in time management tasks
- Conducted fireguard ensuring all safety procedures & operations
Gap Year
In-home Nanny
Oxnard, California
07.2022 - 03.2024
- Transported children to play dates, activities, and special outings with utmost safety.
- Taught children proper etiquette and manners in different social situations.
- Encouraged children to be self-motivated and determined by demonstrating positive behaviors.
- Balanced children’s schedules with regular rest, play, and academic hours.
- Helped children develop positive social abilities and life-long learning skills.
- Managed children’s healthcare needs by taking each to appointments, filling prescriptions, and administering medications.
- Monitored children for signs of illness and gave appropriate care.
Retail Customer Sales Associate
Hurley
Kissimmee, FL
12.2021 - 06.2022
- Handled exchanges, returns and refunds.
- Utilized company software for tracking customer interactions and order processing.
- Replenished supplies by monitoring and sourcing inventory.
- Excelled at customer satisfaction, quickly resolving issues and offering expert assistance.
- Secured consistent customer sales while meeting monthly & quarterly goals while providing knowledgeable & friendly support.
Retail Customer Sales Associate
Soma
Oxnard, California
01.2021 - 06.2021
- Interacted with customers, promoting excellent service and experiences to generate repeat business.
- Provided product recommendations based on customer needs.
- Processed customer orders and returns efficiently & accurately.
- Adapted communication style based on preferences of individual customers.
- Collaborated with team members to improve overall customer experience.
Education
Diploma - undefined
Rio Mesa High School
Oxnard, CaliforniaCertification - Dental Assisting
AAA Dental Assisting School
Sanford, Florida12.2022
Skills
- Hospitality and Accommodation
- Multitasking
- Critical thinking
- Problem-solving Ability
- Computer literacy
- Adaptability
- Advanced in MS-WORD & POWERPOINT, and Google Docs
Timeline
Dental Receptionist
New Braunfels Modern Dentistry
04.2025 - 11.2025
Infantryman Trainee
Army
04.2024 - 03.2025
Gap Year
In-home Nanny
07.2022 - 03.2024
Retail Customer Sales Associate
Hurley
12.2021 - 06.2022
Retail Customer Sales Associate
Soma
01.2021 - 06.2021
Diploma - undefined
Rio Mesa High School
Certification - Dental Assisting
AAA Dental Assisting School