Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICA HENSLEY

Verona,MO

Summary

I am a highly motivated team member with excellent communication skills and a pleasant demeanor. I am an enthusiastic and organized person with helpful/effective communication skills. My first serval years of employment I was a responsible employee handling large sum of money, reviewing loan applications, making floral arrangements to customers specifications, processing payments accurately or assisting customers with needs. I am a fast learner and a natural problem solver. I have experience learning in a fast pace environment and active listening.

I have 10 years of family management and 15 in customer service experience and have learned helpful problem solving skills that I know can benefit your company.

Overview

20
20
years of professional experience

Work History

Family Manager

Self
02.2010 - Current
  • Going grocery shopping on regular basis to keep house stocked with necessities.
  • Entrusted with handling confidential and sensitive situations in professional capacity and caring manner.
  • Addressed household needs with meal preparation.
  • Transported child/children to medical appointments, school events, sports games/practices, frequent doctor appointments, and other errands.
  • Completed dusting, washing dishes, laundry, and vacuuming daily.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided emotional support and compassion for each family member as needed.
  • Maintained entire family's schedule and organized events.
  • Developed and implemented individual care plans tailored to needs of each child.
  • Maintain all family pet care needs including, vet visits, food distribution, and bathing needs.
  • Developed network of community and medical service providers to call upon when needed by client or family.
  • Teaching children basic life skills, manners and personal hygiene.

Caregiver, Special Needs

US Government Veteran
02.2008 - 02.2011
  • Contribute to positive living environment in order to improve quality of life of clients.
  • Kept track of progress and recorded any changes in seizure status.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Keep track of clients' appointments and current medications.
  • Kept house clean and well-stocked by running errands, managing laundry, and doing weekly grocery shopping.

Loan Officer

Security Finance
01.2007 - 01.2008
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Examined customer loan applications for loan approvals and denials
  • Analyzed 100 applications on busy days.

Florist

Dillon's
06.2006 - 12.2007
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Prepared potted plants and bouquets based on customer requirements.
  • Developed positive relationships with clients and vendors to boost rapport and trust.
  • Created original designs.
  • 30 orders daily.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.

Waitress

Ryan's Buffet
05.2006 - 05.2007
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Weekends meant servicing over 200 tables.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest

Customer Service Associate

Price Cutters
02.2004 - 01.2006
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Restocked/maintained shelves
  • Provided product and service recommendations to guide customers on products to meet varying needs

Education

High School Diploma -

Aurora High School
Aurora, MO
05.2006

Skills

Critical Thinking

  • Family Support
  • Active Listening/Complex Problem Solving
  • Housekeeping and Cleaning
  • Household Management
  • Task scheduling
  • Scheduling Flexibility
  • Grocery Shopping for several people
  • Family Planning
  • Running Errands

Timeline

Family Manager

Self
02.2010 - Current

Caregiver, Special Needs

US Government Veteran
02.2008 - 02.2011

Loan Officer

Security Finance
01.2007 - 01.2008

Florist

Dillon's
06.2006 - 12.2007

Waitress

Ryan's Buffet
05.2006 - 05.2007

Customer Service Associate

Price Cutters
02.2004 - 01.2006

High School Diploma -

Aurora High School
MICA HENSLEY