Hi, I’m
Mica Riina
Grand Rapids,MI
Summary
An upbeat professional with extensive customer service experience, driven by motivation, balance, and the maintenance of a positive work environment. A reliable team member accustomed to taking on challenging tasks and dedicated to achieving business success. Proven track record as a skilled employee showcases the ability to work effectively both collaboratively and independently. Consistently goes above and beyond the basics, exceeding expectations consistently.
Overview
6
years of professional experience
Work History
Mateo Goessele
Private Nanny
01.2024 - Current
Job overview
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Implemented daily routines for optimal child development and created a structured environment.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
Amazon
Amazon Flex Delivery Driver
12.2023 - 10.2024
Job overview
- Delivered packages on time by planning optimal delivery routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
The Goddard School
Lead Teacher
10.2021 - 06.2023
Job overview
- Designed lesson plans for diverse learners that promoted inclusivity and supported individual growth.
- Enhanced classroom environment with positive behavior strategies that encouraged respect and cooperation among students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
The Rio Grand
Server
05.2021 - 10.2021
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Natures Kyoor
Receptionist
02.2021 - 05.2021
Job overview
- Energetic receptionist who is knowledgeable about products, and able to sell others on their benefits.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Island Espresso
Barista
05.2019 - 12.2020
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Providence Christian CollegePasadena, CA
Liberal Arts from Education
12.2018
Skills
- Time Management
- Communication
- Customer service/satisfaction
- Multitasking
- Organization
- Problem Solving
- Empathetic
- Adaptability
- Fast Learner
- Critical thinking
Timeline
Private Nanny
Mateo Goessele
01.2024 - Current
Amazon Flex Delivery Driver
Amazon
12.2023 - 10.2024
Lead Teacher
The Goddard School
10.2021 - 06.2023
Server
The Rio Grand
05.2021 - 10.2021
Receptionist
Natures Kyoor
02.2021 - 05.2021
Barista
Island Espresso
05.2019 - 12.2020
Providence Christian College
Liberal Arts from Education
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