Micaela Cueva
North Las Vegas,NV
Summary
Dynamic Front Office Receptionist with extensive experience in customer service and appointment management. Recognized for maintaining accurate patient records and training new staff, enhancing team efficiency and ensuring a professional environment.
Overview
35
35
years of professional experience
Work History
Front Office Receptionist
Red Rock Dental Laboratory
North Las Vegas, USA
05.2021 - 12.2025
- Trained new staff on front desk protocols and customer service standards, enhancing service consistency.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained accurate patient records and documentation within electronic health systems.
- Assisted in processing incoming communications, providing timely responses to inquiries and improving client satisfaction.
- Received and unpacked packages, disinfected cases, and packed for shipment, ensuring safe delivery to customers.
Mail Sorter
Pitney Bowes
North Las Vegas, Nevada
10.2024 - 04.2025
- Sorted incoming mail by size and destination efficiently.
- Inspected mail items for proper labeling and packaging.
- Maintained cleanliness and organization of sorting area daily.
- Inspected incoming mail for damage or missing pieces.
- Stocked supplies such as envelopes, labels and other materials needed for mailing operations.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
Front Desk Receptionist
Las Vegas Esthetics Dental Laboratory
Las Vegas, USA
10.2011 - 05.2021
- Greeted guests at front desk, fostering a welcoming environment while overseeing check-in process.
- Coordinated patient appointments and inquiries to facilitate smooth communication between clients and dental technicians.
- Received and unpacked packages in a clean area, ensuring items were disinfected before handling.
Front office clerk
Nevada Health Centers
Las Vegas , NV
04.2005 - 10.2011
- Managed patient check-in process to ensure smooth front office operations.
- Scheduled appointments using electronic health record systems for efficient patient flow.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Provided excellent customer service to ensure customer satisfaction.
- Maintained organized patient files and records to support healthcare compliance standards.
- Processed cash payments, checks, and credit card transactions accurately.
- Posted payments received from customers into their respective accounts.
Warehouse Worker
Lamsco West
Santa Clarita, CA
04.1991 - 11.1994
- Make facial massager. Make motors for massager and solder them, we would weld the transformers solder the cords and test them before we packed them
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Used pallet jacks to move items to and from warehouse locations.
Education
No Degree -
William S. Hart High School
Newhall, CASkills
- Appointment management
- Customer service
- Phone communication
- Multi-line phone systems
- Office organization
- Data entry
- Inventory management
- Mail sorting
- Cash handling
- Scheduling appointments
- Confidentiality
- Forklift operation
- Package inspection
- Shipping and receiving
- Pallet jacks
Languages
English
Professional
Spanish
Professional
Timeline
Mail Sorter
Pitney Bowes
10.2024 - 04.2025
Front Office Receptionist
Red Rock Dental Laboratory
05.2021 - 12.2025
Front Desk Receptionist
Las Vegas Esthetics Dental Laboratory
10.2011 - 05.2021
Front office clerk
Nevada Health Centers
04.2005 - 10.2011
Warehouse Worker
Lamsco West
04.1991 - 11.1994
No Degree -
William S. Hart High School